Process Design Consultant I - Enterprise Credit

Bank of America•Charlotte, NC

22d•Onsite

About The Position

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline. Member of the Enterprise Credit (Commercial) Operational Excellence Team. This role will support Operational Excellence for the Enterprise Credit Commercial (ECC) organization delivering Risk and Operational efficiencies - helping to transform and ensure that the delivery of credit to our Clients is effective, efficient and controlled. This strong individual contributor will be responsible for working with Commercial Credit process owners to identify inefficiencies, control gaps and design and deploy repeatable, automated solutions. This position will primarily interact with process and control owners, but interactions may extend to technology, project management, GCOR, credit review, audit/compliance, legal, learning, communication partners, as well as senior executives. The ability to influence and lead diverse groups is a key factor to be successful in this role.

Requirements

Minimum 7 years of experience in process improvement/design and project management experience
Bachelor’s degree in related field or equivalent experience
Understanding of BOA’s Process Management Policy and Standard, Risk Management Framework and Business Controls
High proficiency in MS Office suite, especially PowerPoint, Sharepoint, Excel and pivot tables
Exceptional data analytics skills and attention to detail with ability to synthesize complex data into actionable reports for executive audience
Exceptional written and verbal communication skills
Self-starter, organized, versatile, capable of performing work independently with minimal direction
Highly organized and able to effectively managing competing priorities and compressed timelines
Strong partnership skills – build broad-based business relationships across the organization using influencing skills while demonstrating strong conflict resolution capabilities

Nice To Haves

Knowledge of Commercial lending environment, organizational alignment, strategic priorities
Ability to navigate enterprise, research, and resource information across the Bank of America
Experience in Enterprise Control functions and related compliance efforts
Ability to work independently – set and manage plans, achieve results
Demonstrated ability to drive action and sustain momentum/results oriented
Ability to learn and adapt quickly in making sound decisions while facilitating process working sessions
Strong ability to influence and lead diverse groups to achieve desired results

Responsibilities

Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Lead working teams through strategic planning by utilizing a simplification mindset to accurately depict the current Single Process Inventory (SPI) inventory in the Process Owner Portal (POP) and assess gaps against the Process Management Policy, Standard and associated Standards
Interact with all levels of the EC organization from Process Executives, Process and Control Owners, Credit BSEs, and ECATS partners
Integrate business best practices and leverage technology to develop and deploy automated/revised solutions. Build action plans to identify pain points/variation and provides recommendations to drive continuous improvement
Accountability for engaging the appropriate partners and SMEs to remediate Challenges raised against the Commercial Credit SPI portfolio and to deliver against expected Operational Excellence outcomes and timelines
Consult with Enterprise OpEx team in evaluating current methods and developing strategies to implement changes and improvement