Process Design Consultant I

Bank of America•Phoenix, AZ

9h•Onsite

About The Position

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline. The Process Delegate supports the Process Owner with managing the process, assisting with providing inputs to and maintaining process documentation and handling specific approvals, issues, challenges.

Requirements

2+ years of financial industry experience
Leads with process discipline and operational excellence, consistently identifying and executing on opportunities to enhance efficiency and drive continuous process improvement.
Demonstrates strong risk management practices, effectively identifying, managing, and mitigating risk while supporting a culture of sound risk awareness and compliance in alignment with enterprise standards.
Drives customer and client-focused results, delivering outcomes in the face of obstacles while maintaining a strong focus on meeting the needs of internal and external stakeholders.
Exhibits sound judgment and decision-making, navigating risk/reward trade-offs with a fact-based, objective approach to achieve optimal business outcomes.
Communicates with clarity and purpose, using a clear, concise, and audience-appropriate approach to influence outcomes and drive alignment across diverse stakeholders.
Effectively navigates organizational complexity, building strong partnerships, leveraging relationships, and collaborating across functions to deliver on business priorities.

Nice To Haves

Bachelor’s degree in business or related field or commensurate experience
Leading strategic and change initiatives
Understanding enterprise policies, programs, procedures, and systems
Prioritizing competing demands, managing multiple priorities and executing goals

Responsibilities

Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Works directly with Line of Business partners to gather information needed to identify and implement solutions to support Issue Management, resolution, and partner challenge
Establish a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translates issues into structured design oriented solutions with clearly defined business case benefits
Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Support Process Owner with managing the process, assisting with providing inputs to and maintaining process documentation and handling specific approvals, issues, challenges
Review the Process Overall Control Effectiveness rating and individual Control Design, Performance and Effectiveness ratings to summarize the performance of the process and control(s) and review the inherent risk rating
Identify and remediate any deficiencies in processes or controls, including identifying audit issues and/or remediation actions necessary to address less than satisfactory process and control effectiveness ratings
Document Operational Excellence improvement ideas in the Enterprise Technology & Simplification Initiatives (ETSI) system
Administrative requirements include tracking stakeholder responsibilities, hosting process review routines, and data related activities (QA to align to data standards)