Process Architect
About The Position
Oracle Cloud Infrastructure (OCI) powers global cloud services through highly available, large-scale, enterprise-grade data center environments. The Data Center Infrastructure Operations / Facilities team sustains OCI’s performance, security, and operational resilience by ensuring infrastructure systems operate reliably at scale. The Process Architect joins a technically rigorous organization grounded in operational excellence, disciplined processes, and continuous improvement, where reliability, safety, and execution quality are foundational. The role defines system specifications to support flexible business models, understands business objectives, analyzes processes and functions to identify gaps, and helps ensure business specifications are fulfilled. It engages with business and process subject matter experts, advises teams on resource allocation and project execution, addresses project-team issues, and develops and presents project-plan proposals for stakeholder agreement. The position designs and documents end-to-end operational processes for mission-critical data center operations across electrical, mechanical, environmental, security, and compliance domains. It translates complex technical workflows into clear documentation for a globally distributed workforce and authors and maintains SOPs, MOPs, EOPs, emergency response procedures, and engineering standards. Documentation must align with applicable industry frameworks and Oracle requirements, while document lifecycle management supports version control, change tracking, reviews, and audit readiness. The Process Architect collaborates with automation, IT, and facilities engineering teams to integrate documentation into Oracle digital knowledge and workflow platforms, and supports continuous improvement by addressing process gaps, operational feedback, and incident learnings.
Requirements
- Exceptional technical writing and information architecture skills, including the ability to synthesize complex workflows into clear, compliant, globally accessible documentation.
- Strong change-management and stakeholder-engagement capability.
- Ability to translate operational objectives and risk considerations into structured, measurable, adoptable standards.
- Solid project execution and organizational skills, including managing documentation initiatives across multiple workstreams, priorities, and stakeholders.
- Hands-on experience with digital documentation and process tools such as Confluence, SharePoint, Visio, and BPM or workflow platforms.
- Experience supporting knowledge transfer through process walkthroughs, documentation reviews, and technical training sessions for geographically distributed teams.
Responsibilities
- Define system specifications needed to roll out flexible business models and understand business objectives.
- Perform process or functional analysis to identify gaps against specifications, raise issues for resolution, and ensure business specifications are fulfilled.
- Engage with business and process subject matter experts on a day-to-day basis.
- Advise business teams on prioritizing people resources, address project-team problems, ensure deliverables are met, and develop and present project-plan proposals for stakeholder agreement.
- Design and document end-to-end operational processes for data center operations across electrical, mechanical, environmental, security, and compliance domains.
- Translate complex technical and operational workflows into clear, accurate, actionable documentation for a globally distributed operations workforce.
- Author and maintain SOPs, MOPs, EOPs, emergency response procedures, and engineering standards.
- Ensure documentation aligns with industry standards and frameworks, including ITIL, ISO 27001 / 14001, ASHRAE, NFPA, and Uptime Institute Tier guidelines, as well as Oracle internal security and compliance requirements.
- Manage document lifecycle activities, including version control, change tracking, peer review coordination, and audit readiness.
- Collaborate with automation, IT, and facilities engineering teams to integrate operational documentation into Oracle digital knowledge and workflow platforms.
- Identify process gaps, incorporate operational feedback and incident learnings, and update documentation to support safer, more reliable execution.
- Support knowledge transfer through process walkthroughs, documentation reviews, and technical training sessions for geographically distributed teams.
Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability
- Life insurance and AD&D
- Supplemental life insurance for employees and eligible family members
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible or accrued paid vacation, depending on employee eligibility and position
- 11 paid holidays
- Paid sick leave
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal benefits
- Voluntary auto, homeowner, and pet insurance
- The role may be eligible for bonus and equity
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
