Process and Systems Specialist

AmFirst•Birmingham, AL

1d•Hybrid

About The Position

This role supports the Director of Process and Systems in maintaining and implementing core systems. The specialist will become a subject matter expert on KeyStone, Meridian Link, and Alkami, requiring a high level of competence and detailed knowledge of key delivery systems. Responsibilities include identifying and resolving problems, understanding system interactions, and providing backup support for branch systems. Excellent communication skills are necessary for interacting with vendors and staff.

Requirements

Three years to five years of similar or related experience.
A high school education or GED.
Must have a strong technological background with systems used by AFFCU.
Must have effective interpersonal skills to integrate with a wide range of users having different levels of computer expertise.
Must be organized and have the ability to work with multiple priorities and exhibit good judgment.
Must have the ability to problem solve.
Critical thinking is imperative.
Must have a good understanding of branch operations and member services.
Excellent communication skills to communicate with vendors and staff.

Nice To Haves

Become a subject matter expert on KeyStone, Meridian Link, and Alkami.
Learn Data Studio and how to create reports.

Responsibilities

Schedule, run, and work on Keystone reports periodically, learn Data Studio, and how to create reports.
Assist in release testing for KeyStone, troubleshooting issues, as well as maintaining clean data and becoming a subject matter expert.
Work with Business Intelligence to find outliers in the data.
Identify and ensure errors are addressed by the appropriate parties in a timely manner.
Recommend changes to policy or procedures as needed.
Map new documents to KeyStone.
Provide support for online banking, test releases, and troubleshoot issues that members and employees may have.
Manage tickets and work them through to a resolution.
Assist in managing the Deposit Account side of Meridian Link, including reviewing release notes, troubleshooting issues, opening tickets, requesting document and mapping changes, building new products, maintaining file settings, and building custom questions and workflows.
Test new vendors and assist with projects.
Assist in AmFirst Connect updates, including uploading new documents and updating existing Wikis.
Perform other job-related duties as assigned.
Troubleshoot issues related to Keystone, Meridian Link, Alkami, and other ancillary products.
Assist in release testing for Keystone, Alkami, and any other product testing.
Run a schedule of reports to ensure that the data in Keystone is clean and any issues can be addressed.
Keep management informed regarding key operational issues affecting the assigned application software and the business units that it supports, including continual review for improvements in operating efficiencies.