Procedure Scheduler

CPIhealth•Austin, TX

1d•Onsite

About The Position

CPI Health is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve. As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives. We are seeking a highly organized and motivated individual to join our medical team as a full-time Procedure Scheduler in Austin, TX to coordinate and manage the scheduling of surgical procedures, ensuring all necessary resources are aligned for exceptional patient care.

Requirements

High School diploma or equivalent.
Strong knowledge of eCW EMR software mandatory
Exceptional customer service skills.
Excellent organizational and computer skills.
Ability to multi-task, problem solve, and prioritize tasks based on urgency.
Excellent usage of Multi phone line system and heavy computer use.
Friendly and professional telephone manner.
Ability to work cooperatively and communicate effectively with others.
Flexibility, promptness, and desire to be team player.
Excellent organizational, oral and written communication skills.
Exceptional attention to detail with emphasis on accuracy and efficiency.

Nice To Haves

2+ years of experience in surgery and/or procedure scheduling preferred.
Knowledge of pain management care preferred.
Knowledge of medical terminology and medical environment a plus.

Responsibilities

Proactively manage surgery schedules and notification(s) to all parties involved in the case.
Verify insurance information is correct and ensure authorizations are current.
Verify all orders have been received from clinic and initiate the process of obtaining clearance, if needed.
Monitor and adjust schedules to maximize service and availability and ensure seamless continuity of care.
Respond to cancellations and no-shows quickly and efficiently, filling open slots.
Maintain a shared log showing any cancellations.
Maintain a shared tracker so everyone knows where the case is in the scheduling process.
Coordinate and confirm schedule through phone calls, email or other electronic communication.
Provide pre-procedure/ Pre-OP instructions to the patient.
Maintain accurate and up-to-date patient records in electronic medical record systems (EMR).
Answer phone calls, respond to inquiries, and provide exceptional customer service.
Assist with administrative tasks such as filing, data entry, and scanning documents.
Collaborate with administrator, clinical director, healthcare providers and staff to ensure efficient patient flow.
Ensure all patient interactions and record-keeping adhere to confidentiality and healthcare compliance guidelines, supporting Ascent Surgery Center’s commitment to ethical and patient-centered care.
Performs other duties as assigned to support the mission, values, and strategies of CPI Health.