Procedure Scheduler - UMHP - Endoscopy Days - 24hrs/wk.

University of Michigan Health-West•Wyoming, MI

About The Position

Under limited direction, the Procedure Scheduler coordinates surgery and/or procedural scheduling for assigned providers and serves as a liaison between patients and hospital areas. This position is in UMHP Endoscopy and works days, 24 hours per week (0.6 FTE). It is not on-call, and weekends are not required. The scheduler coordinates procedures performed internally or externally, arranges necessary pre-procedural testing, clearance, and medication holds, and validates insurance coverage and processes authorizations. The role also reviews upcoming schedules for conflicts or gaps, communicates with relevant hospital departments and physician offices, monitors block utilization, and contributes to process improvements. The position requires independent work, critical thinking, confidentiality, and strong customer service.

Requirements

High school education or equivalent.
One year of experience in a medical office and/or prior experience coordinating referrals.
Knowledge of medical terminology.
Excellent keyboarding skills.
Excellent customer service and oral and written communication skills.
High level of interpersonal skills.
Training or experience in medical coding and managed care insurance plans.
Ability to organize, prioritize, and perform duties independently with minimal supervision.

Nice To Haves

Associate degree in science or a related field.
Bachelor’s degree preferred.

Responsibilities

Schedule and coordinate procedures performed internally or externally.
Coordinate pre-procedural testing, clearance, and medication holds as needed.
Validate insurance coverage and process insurance authorizations.
Review daily surgery and procedure schedules one to two weeks in advance to identify and communicate conflicts or gaps with office leadership.
Communicate as necessary with admitting, pre-admit testing, and surgery or procedure leadership.
Maintain confidentiality of patient and staff information.
Perform duties independently using critical-thinking skills and minimal supervision.
Participate in continuing-improvement and process-improvement activities to support department and organizational goals and improve scheduling and authorization workflows.
Provide a high level of customer service when communicating with physician offices and other departments.
Monitor block schedule utilization and advise leadership when block time should be added or reduced.
Drop procedure blocks promptly when a provider will not use them.
Maintain current knowledge of standards of care, pursue self-directed learning and continuing education, and participate in committees, task forces, or work groups as determined by management.
Perform other duties as assigned.