Procedure Scheduler - UMHP - Endoscopy Days - 24hrs/wk.

umhealthwest•Wyoming, MI

About The Position

Under limited direction, the Procedure Scheduler coordinates surgery and/or procedural scheduling for assigned providers and serves as a liaison between patients and hospital areas. This position schedules and coordinates procedures, supports pre-procedural preparation and insurance authorization, and monitors procedure schedules and block utilization. The role requires independent work with minimal supervision and a strong focus on customer service, confidentiality, and continuous improvement.

Requirements

High school education or equivalent.
One year of experience in a medical office and/or prior experience coordinating referrals.
Knowledge of medical terminology.
Excellent keyboarding skills.
Excellent oral and written communication and customer service skills.
High level of interpersonal skills.
Training or experience in medical coding and managed care insurance plans.
Ability to organize, prioritize, and perform duties independently with minimal supervision.

Nice To Haves

Associate degree in science or a related field.
Bachelor’s degree preferred.

Responsibilities

Schedule and coordinate procedures performed internally or externally.
Coordinate required pre-procedural testing, clearance, and/or medication holds.
Validate insurance coverage and process insurance authorizations.
Review daily surgery/procedure schedules one to two weeks in advance to identify and communicate conflicts or gaps to office leadership.
Communicate with admitting, pre-admit testing, and surgery or procedure leadership as needed.
Maintain confidentiality of patient and staff information.
Perform duties independently using critical thinking skills and minimal supervision.
Participate in continuous-improvement activities to support department and organizational goals and improve scheduling and authorization workflows.
Provide high-quality customer service when communicating with physician offices and other departments.
Monitor block schedule utilization; advise leadership when block time should be increased or decreased, and release procedure blocks promptly when a provider will not use them.
Perform other assigned duties, which may include maintaining current knowledge of standards of care, pursuing self-directed learning and continuing education, and participating in committees, task forces, or work groups as determined by management.