Procedural (Low Voltage) Service Technician

STERIS Corporation•Fargo, ND

11d•$55,250 - $71,500

About The Position

At STERIS, the Procedural Service Technician acts as a trusted advisor to customers in the maintenance and procurement of medical devices and consumable products. The role supports an exceptional customer experience through on-site preventive maintenance, troubleshooting, repairs, equipment modifications, and installation support for operating room equipment, including OR integration, lights, tables, video technology, warming cabinets, and System 1e. The technician also provides customer training, communicates proactively, uses technology to complete administrative work and support troubleshooting, and identifies opportunities to recommend STERIS products and services. This position requires daily travel by driving a company vehicle. STERIS conducts a seven-year driving record check as part of onboarding. The role is safety-sensitive and requires following STERIS and customer health and safety protocols, including operating-room and sterile-field guidelines.

Requirements

High school diploma or GED and at least four years of work experience, including two years of directly related mechanical or technical experience, such as mechanical, electrical, HVAC, automotive, or IT work.
One to two years of technical field-service experience in the healthcare products industry or equivalent technical school training.
Excellent knowledge of personal computers, video technology, video cabling, and networking.
Valid driver's license and ability to travel.
Demonstrated proficiency with computers and Windows software, and proficiency with web technologies and navigating internet and intranet sites.
Demonstrated ability to troubleshoot situations and determine solutions.
Strong customer communication experience and demonstrated ability to build positive rapport and partner with a variety of customers.

Nice To Haves

Bachelor's degree.
Technical exposure to operating-room medical devices.
At least one year of experience working on surgical equipment, including OR integration, tables, lights, video integration, and other OR products.
Technology integration experience.

Responsibilities

Drive customer satisfaction through proactive communication and timely resolution of customer issues.
Perform preventive and corrective maintenance on STERIS surgical product lines, related products, and competitive equipment.
Disassemble, replace, or repair defective parts; rewire or reassemble equipment; troubleshoot, adjust, calibrate, and certify equipment as ready for use.
Use standard and specialized tools, test equipment, schematics, diagrams, and technical manuals to service equipment.
Train customers and provide in-service instruction on assigned equipment, coordinating activities with the DSM and Capital Account Manager.
Perform installations, conversions, equipment start-ups, and site visits for small projects; coordinate with project managers and installers as needed.
Use a smartphone, laptop, and related software and applications to complete administrative duties, plan and document work, and support effective utilization.
Maintain effective communication with customers, managers, support functions, and the sales organization.
Communicate preventive-maintenance scheduling and estimated arrival times for unscheduled work, and proactively respond to and resolve customer problems.
Identify sales opportunities, recommend STERIS products and services, and communicate leads to management and sales staff.
Represent STERIS positively at customer sites and follow proper operating-room and hospital protocols, as well as STERIS and customer health and safety procedures.
Assist the DSM with inventory procedures and maintaining inventory levels according to company policy; help resolve outstanding purchase-order issues.