Procedural Biomedical Service Technician

STERIS•Houston, TX

13d•Onsite

About The Position

The Procedural Service Technician serves as a trusted advisor to STERIS Customers, supporting the maintenance and procurement of medical devices and consumable products. The role delivers on-site preventive maintenance, troubleshooting, repairs, equipment modifications, and installation support for operating-room equipment, including OR systems integration, surgical lighting and tables, computer/audio/video technologies, warming cabinets, and System 1E equipment. The work takes place in high-stress healthcare environments and is safety-sensitive. The technician promotes a positive Customer experience through proactive communication, timely issue resolution, training, and in-servicing. The role also uses mobile and computer technology to complete administrative tasks, document service activities, troubleshoot issues, and support productivity. Technicians follow STERIS and Customer safety requirements, including applicable operating-room and sterile-field protocols, and help identify sales opportunities and maintain inventory.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years of directly related mechanical or technical experience (such as mechanical, electrical, HVAC, automotive, or IT).
Customer and team engagement experience.
Basic computer skills, including Windows and email, navigation, mobile apps, and data entry in multiple systems.
Effective written and verbal communication skills.
Valid driver’s license and ability to meet background and physical assessment requirements for vendor credentialing.
Ability to work flexible hours, sometimes outside normal business hours, and travel overnight; travel amount may vary based on district geography.
Ability to establish an effective home office with high-speed internet, a suitable workspace, and secure handling of company-owned equipment and information.

Nice To Haves

Bachelor’s degree preferred.
Some technical exposure to operating-room medical devices and technology preferred.
Strong preference for 1 year of experience working on surgical equipment, including OR integration, tables, lights, systems/audio/video integration, and other OR products.
Technology integration experience strongly preferred.
An associate degree or related technical/mechanical certifications, competitive equipment training, or related military experience may be considered toward the technical experience requirement.

Responsibilities

Provide proactive Customer communication and resolve Customer issues promptly.
Perform safe and efficient preventive and corrective maintenance on STERIS surgical product lines, related products, and competitive equipment.
Disassemble, replace, or repair defective parts; rewire or reassemble equipment; troubleshoot, adjust, calibrate, and certify equipment for use using tools, test equipment, schematics, diagrams, and technical manuals.
Train Customers and provide in-servicing on assigned equipment, coordinating these activities with the DSM and Capital Account Manager.
Install or convert assigned equipment, start up custom equipment as required, and conduct site visits for small projects in coordination with project managers or installers.
Use a smartphone, laptop, software, and applications to schedule and update work in Siebel, complete on-site service reports, communicate with Customers, troubleshoot equipment, maintain Customer Service Logs, and manage tools and parts inventory.
Maintain effective working relationships with Customers, managers, support functions, and the sales organization.
Communicate preventive-maintenance schedules and estimated arrival times for unscheduled work, and proactively respond to Customer problems.
Use product and industry knowledge to exceed Customer service expectations and recommend product enhancements based on Customer equipment applications and processes.
Pursue continuing education opportunities.
Identify sales opportunities, recommend STERIS products and services, and communicate leads to management and sales staff.
Represent STERIS positively at Customer sites and follow proper hospital and operating-room protocols, including applicable sterile-field guidelines and STERIS and Customer health and safety procedures.
Assist the DSM with inventory procedures and resolving recognized outstanding purchase-order issues.