Procedural Biomedical Service Technician

STERIS Corporation•Houston, TX

14d•$55,250 - $71,500

About The Position

The Procedural Service Technician acts as a trusted advisor to STERIS customers on maintenance and procurement of medical devices and consumable products. The role supports a high-performing team and delivers customer service in operative and procedural patient areas. It provides on-site preventive maintenance, troubleshooting, component repair, equipment and technology modifications, and installation support for operating room equipment, including OR systems integration, surgical lighting and tables, computer/audio/video technologies, warming cabinets, and System 1E equipment. This is a safety-sensitive position in a high-stress healthcare environment. The technician communicates proactively with customers, uses technology to complete administrative requirements and support troubleshooting, and helps improve the customer experience. The position also performs customer training, supports installations and small projects, maintains service documentation and inventory, follows hospital and operating-room protocols, and identifies opportunities to recommend STERIS products and services. The role requires flexible hours, occasional work outside normal business hours, overnight travel that varies by district geography, and an effective home office.

Requirements

High school diploma or GED and a minimum of 4 years of work experience, including 2 years of directly related mechanical or technical experience (for example, mechanical, electrical, HVAC, automotive, or IT).
Customer and team engagement experience.
Basic computer skills, including Windows and email, navigation, mobile apps, and data entry across multiple systems.
Effective written and verbal communication skills.
Valid driver's license and ability to meet required background and physical assessment elements for obtaining and maintaining vendor credentials.
Ability to work flexible hours, sometimes outside normal business hours, and travel overnight; travel amount may vary based on district geography.
Ability to establish an effective home office with high-speed internet, a conducive working space, and secure handling of company-owned equipment and information.
Must learn and follow proper operating-room and hospital protocols and applicable safety procedures.

Nice To Haves

Associate degree or related technical/mechanical certifications, competitive equipment training, or related military experience may be considered toward the technical experience requirement.
Bachelor's degree preferred.
Some technical exposure to operating-room medical devices and technology preferred.
Strong preference for one year of experience working on surgical equipment, including OR integration, tables, lights, audio/video integration systems, and other OR products.
Technology integration experience strongly preferred.

Responsibilities

Drive customer satisfaction through proactive communication and timely resolution of customer issues.
Perform preventive and corrective maintenance on STERIS surgical product lines, related product lines, and related competitive equipment, including disassembly, repair or replacement of defective parts, rewiring, reassembly, troubleshooting, adjustment, calibration, and equipment certification.
Use standard and specialized tools and test equipment, along with schematics, diagrams, and technical manuals, to service equipment.
Train customers and provide in-servicing on assigned equipment, coordinating activities with the DSM and Capital Account Manager.
Perform installations and conversions on assigned equipment, start up custom equipment as required, and conduct site visits for small projects in coordination with project managers and installers.
Use a smartphone, laptop, software, and applications to plan and document work, update activities in Siebel, complete on-site service reports, communicate with customers, troubleshoot equipment, and maintain customer service logs and tool and parts inventory.
Maintain effective communication with customers, managers, support functions, and sales; communicate preventive maintenance scheduling and estimated arrival times for unscheduled work; and proactively respond to customer problems.
Use product and industry knowledge to exceed customer service expectations, recommend product enhancements, and pursue continuing education.
Identify sales opportunities, recommend STERIS products and services, and communicate leads to management and sales staff.
Represent STERIS positively at customer sites and follow STERIS and customer health and safety procedures, including operating-room protocols and sterile-field guidelines.
Assist the DSM with inventory procedures and resolve outstanding purchase-order issues when identified.

Benefits

Base salary plus incentive compensation program and eligibility for bonus participation.
Cell phone and laptop.
Hands-on training program.
Paid time off and 9 corporate holidays per year.
Healthcare, dental, and vision benefits.
Healthcare and dependent flexible spending accounts.
Long- and short-term disability coverage.
401(k) with company match.
Parental leave.
Tuition reimbursement after one year of service.
Additional add-on benefits and discounts.