Problem Solving Specialist - Housing

St. Joseph Center • Los Angeles, CA

10d

About The Position

St. Joseph Center is seeking a Problem-Solving Specialist for the Family Solution Center to work with colleagues in providing services to homeless families. The role supports short-term housing interventions, helps participants maintain their current housing, and identifies immediate, safe housing alternatives within families’ existing networks, including family, friends, and other social supports.

The specialist serves as the initial point of contact for families in the homeless family solutions system. Through individualized, thoughtful conversations, the role identifies family strengths and resources and helps address immediate or near-term housing crises. The specialist connects families with referrals and onsite services, and serves as an advocate and liaison with community organizations. The role may involve travel to various St. Joseph Center sites as needed and requires access to reliable transportation.

Requirements

• Bachelor's degree or equivalent work experience in social and human services.
• Ability to relate to a diverse group of people, including clients, community members, and St. Joseph Center staff.
• Knowledge of case management principles and intervention techniques specific to homeless populations or other underserved groups.
• Access to reliable transportation.

Nice To Haves

• At least one year of experience working within homeless services is preferred.
• Familiarity with issues surrounding mental illness and substance abuse is strongly preferred.
• Bilingual Spanish/English skills are highly desirable.

Responsibilities

• Serve as the first point of contact for families in the homeless family solutions system.
• Contact at-risk homeless families referred through LA County 211 and SPA 5 homeless providers, using thoughtful questions to identify family strengths and resources.
• Conduct individualized conversations to help resolve immediate or near-term housing crises.
• Connect families to mainstream resources, housing-search assistance, housing-stabilization planning, and family reunification.
• Connect families with onsite support services as needed, including health, mental health, public entitlements, education, and vocational training.
• Advocate for and serve as a liaison for families with community organizations.
• Use active listening, coaching, motivational interviewing, mediation, and conflict resolution with families, friends, and/or landlords.
• Perform other duties and responsibilities as assigned.
• Travel to various St. Joseph Center sites as needed.

Benefits

• Excellent benefits package available.

What This Job Offers

• Job Type: Full-time