Housing Problem Solving Specialist

Compass Family Services • San Francisco, CA

7d • $27 - $31 • Onsite

About The Position

Compass Family Services is a nonprofit serving families experiencing or at risk of homelessness in San Francisco. The Central City Access Point is an entry point for families experiencing homelessness, providing housing problem-solving support and connections to prevention, shelter, and housing programs through San Francisco’s Coordinated Entry System.

The Housing Problem Solving Specialist works directly with families in housing crises. The role assesses families’ needs, resources, and eligibility for the city’s Homelessness Response System; explains how the system works; explores housing and shelter options; and provides referrals and resources. Support is trauma-informed and strengths-based, and may include mapping personal networks and resources, motivational interviewing, conflict resolution, and mediation.

This is a full-time position based at 37 Grove St in San Francisco, primarily during standard working hours, Monday through Friday. Compensation is $27–$31 per hour, based on experience, languages spoken, and education.

Requirements

• Relevant experience in social work or a related field.
• Experience working with families in crisis.
• Excellent interpersonal, listening, and communication skills.
• Strong computer skills and proficiency in Outlook, Word, Excel, and PowerPoint.
• Ability to assess and de-escalate potentially volatile situations.
• Demonstrated commitment to diversity, equity, inclusion, and belonging work.

Responsibilities

• Offer trauma-informed, strengths-based problem-solving support to help families maintain their current housing or quickly secure a safe place to stay.
• Assess families’ eligibility for San Francisco’s Homelessness Response System, including shelter, rental subsidies, and permanent supportive housing, and explain how families may access the system.
• Refer families to emergency overnight shelters, food, other basic needs, and relevant resources.
• Maintain up-to-date family information in Compass’ Salesforce database and the city-wide ONE System.
• Support families after they are matched with a housing opportunity, facilitating the connection and helping them take advantage of it.
• Assess and de-escalate potentially volatile situations.

Benefits

• Four weeks of vacation in the first year and five weeks in the second year.
• Paid holidays, sick time, and family leave.
• Health, dental, and vision insurance fully covered by Compass for employees and dependent children.
• Long-term disability insurance and life insurance.
• After one year of work, Compass contributes an amount equal to 5% of salary to a retirement account; the contribution vests during years 2–6.
• Membership in OPEIU/Local 29 union.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed