Problem Resolution Specimen Technician

Quest Diagnostics • West Hills, CA

6d

About The Position

The Problem Resolution Specimen Technician works to identify and resolve issues related to the processing and testing of laboratory specimens. The role requires complete proficiency in all Specimen Tech III job duties and collaboration with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues and expedite specimen testing and result reporting. The position is based in West Hills, California, and is scheduled Monday through Friday, 8:00 AM to 5:00 PM. The pay range is $25.40–$29.15 per hour; offers depend on factors including relevant skills, training, experience, education, and applicable certifications, as well as market and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

Requirements

• For internal candidates, at least one year in a Specimen Tech III or related role.
• High school diploma or equivalent.
• Meet the department’s productivity and quality standards.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to work in a biohazard environment while practicing good safety habits.
• Ability to sit or stand for long periods.
• Strong written and verbal communication skills.
• Ability to communicate effectively with internal and external staff at all levels.
• Ability to handle stressful situations and sensitive, confidential information professionally and with integrity.
• Potential for strong independent problem-solving skills.
• Adherence to Quest Diagnostics core values and safety, compliance, and Specimen Processing policies and procedures.
• PC skills, including the ability to run reports and use them to manage workflow and real-time throughput.
• Working knowledge of MS Office.

Nice To Haves

• At least three years of laboratory experience, preferably in a production environment.
• Laboratory experience with a strong Specimen Processing background.
• Medical background, including medical terminology applicable to a clinical laboratory.
• Knowledge of medical and laboratory terminology.

Responsibilities

• Act as the primary point of contact for resolving common specimen problems and communicate with internal departments to avoid testing delays or service failures.
• Call clients as needed to obtain resolution of problems.
• Demonstrate competency in job duties and standard operating procedures related to Specimen Processing problem resolution.
• Interpret specimen tracking data using available resources, including specimen logs, laboratory information systems, front-end automation, and instrumentation.
• Understand compliance policies relating to test ordering, test reporting, add-on tests, TNPs, reflex tests, and custom panels.
• Support or provide priority handling of samples with limited stability and problems affecting client and patient care.
• Retrieve specimens from storage and investigate sample adequacy, test ordering information, specimen requirements, and stability accurately and efficiently.
• Correctly enter TIQs/TNPs.
• Correctly process, document, and review mislabeled and unlabeled specimens.
• Identify trending problems and escalate them to department management as appropriate.
• Perform other job duties as assigned.

Benefits

• Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
• Well-being programs.
• Annual no-cost health assessment program.
• Blueprint for Wellness® healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• Six holidays plus one “MyDay” off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, with a buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED