Problem Resolution Specimen Technician
About The Position
The Problem Resolution Specimen Technician identifies and resolves issues involving the processing and testing of laboratory specimens. The role requires complete proficiency in all Specimen Tech III duties and collaboration with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing, and support timely result reporting. The position is based in West Hills, California, and is scheduled Monday through Friday, 9:00 AM to 5:30 PM. The pay range is $25.40–$29.15 per hour. Salary offers may depend on relevant skills, training, experience, education, certifications, market factors, and organizational factors; eligible candidates may receive annual performance bonus compensation.
Requirements
- Internal candidates must have at least one year in a Specimen Tech III or related role.
- High school diploma or equivalent is required.
- Strong written and verbal communication skills.
- Ability to communicate effectively with all levels of internal and external staff.
- Ability to handle stressful situations and sensitive, confidential information professionally and with integrity.
- Potential for strong independent problem-solving skills.
- Adherence to Quest Diagnostics core values and safety, compliance, and Specimen Processing policies and procedures.
- PC skills, including the ability to run reports and use them to manage workflow and real-time throughput.
- Ability to meet department productivity and quality standards, handle multiple tasks in a fast-paced environment, practice safety in a biohazard environment, and sit or stand for long periods.
Nice To Haves
- At least three years of laboratory experience, preferably in a production environment.
- Laboratory experience with a strong Specimen Processing background.
- Medical background, including medical terminology applicable to a clinical laboratory.
- Knowledge of medical and laboratory terminology.
Responsibilities
- Serve as the primary point of contact for resolving common specimen problems and communicating with internal departments to avoid testing delays or service failures.
- Call clients to obtain resolution of problems when needed.
- Demonstrate competency in job duties and standard operating procedures related to Specimen Processing problem resolution.
- Interpret specimen tracking data using available resources, including specimen logs, laboratory information systems, front-end automation, and instrumentation.
- Apply compliance policies related to test ordering, test reporting, add-on tests, TNPs, reflex tests, and custom panels.
- Support or provide priority handling of samples with limited stability and problems affecting client and patient care.
- Retrieve specimens from storage and investigate sample adequacy, test ordering information, specimen requirements, and stability accurately and efficiently.
- Correctly enter TIQs/TNPs.
- Correctly process, document, and review mislabeled and unlabeled specimens.
- Identify and escalate trending problems to department management as appropriate.
- Use MS Office and perform all other assigned job duties.
Benefits
- Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
- Well-being programs.
- Annual no-cost Blueprint for Wellness health assessment program.
- healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one MyDay off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with a buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
