Problem Resolution Specimen Technician

Quest Diagnostics • Tucker, GA

4d • Onsite

About The Position

The Problem Resolution Specimen Technician identifies and resolves issues related to processing and testing laboratory specimens. The role requires complete proficiency in all Specimen Tech III job duties and collaboration with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues that could delay testing or result reporting. This position is based in Tucker, Georgia, and is scheduled Tuesday through Saturday from 12:00 AM to 8:30 AM.

The pay range starts at $20.35 per hour. The employee may be eligible for shift differentials of 10% for some or all second-shift hours and 15% for some or all third-shift hours; details are provided if an offer is extended. Salary offers consider relevant skills, training, experience, education, certifications, market factors, and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

The employer offers benefits and programs intended to support employees and their families. Depending on employment status, benefits may include medical and supplemental health coverage, dental and vision insurance, well-being programs, vacation and health/flex time, holidays and a personal day, financial coaching, a 401(k) with company match, an employee stock purchase plan, life and disability insurance, flexible spending accounts, incentive plans, matching gifts, education assistance, and career advancement opportunities.

Requirements

• High school diploma or equivalent.
• Internal candidates must have at least one year in a Specimen Tech III or related role.
• Complete proficiency in all Specimen Tech III job duties.
• Strong written and verbal communication skills; ability to communicate effectively with internal and external staff at all levels.
• Ability to handle multiple tasks in a fast-paced environment and meet departmental productivity and quality standards.
• Ability to professionally handle stressful situations and sensitive or confidential information with integrity, and demonstrate potential for independent problem-solving.
• Adherence to company values and safety and compliance policies and procedures.
• PC skills, including the ability to run reports and use them to manage workflow and real-time throughput.
• Ability to sit or stand for long periods.
• Ability to work in a biohazard environment while practicing good safety habits.
• Ability to foster a team-oriented work environment.

Nice To Haves

• At least three years of laboratory experience, preferably in a production environment.
• Laboratory experience with a strong Specimen Processing background.
• Medical background, including medical terminology applicable to a clinical laboratory.
• Knowledge of medical and laboratory terminology.

Responsibilities

• Serve as the primary point of contact for resolving common specimen problems and communicate with internal departments to avoid testing delays or service failures.
• Call clients when needed to obtain resolution of problems.
• Demonstrate competency in job duties and standard operating procedures related to Specimen Processing problem resolution.
• Interpret specimen tracking data using available resources, including specimen logs, laboratory information systems, front-end automation, and instrumentation.
• Apply compliance policies relating to test ordering, test reporting, add-on tests, TNPs, reflex tests, and custom panels.
• Support or provide priority handling of samples with limited stability and problems affecting client and patient care.
• Retrieve specimens from storage and investigate sample adequacy, test-ordering information, specimen requirements, and stability accurately and efficiently.
• Enter TIQs/TNPs correctly.
• Process, document, and review mislabeled and unlabeled specimens correctly.
• Identify and escalate trending problems to department management as appropriate.
• Perform other job duties as assigned.

Benefits

• Medical and supplemental health coverage, dental and vision insurance for full-time employees working 30 or more hours.
• Well-being programs, including an annual no-cost health assessment and a mental health program.
• Vacation and health/flex time.
• Six holidays plus one MyDay off.
• Financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, with a buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED