Problem Resolution Specialist - Tyler, Texas

Sonic Healthcare USA • Tyler, TX

1d • Onsite

About The Position

Sonic Healthcare USA, a Great Place to Work certified employer, is seeking a Problem Resolution Specialist for its location in Tyler, Texas. This role is crucial to advancing the health and wellbeing of communities by leading clinical laboratory solutions. The specialist will be responsible for overseeing phlebotomy operations across multiple worksites, supporting the Operations Manager with departmental goals, and ensuring exceptional customer service. The position emphasizes teamwork, innovation, safety, compliance, and quality control within a fast-paced, supportive, and inclusive environment.

Requirements

• High School Diploma or equivalent
• A valid driver’s license and an excellent driving record for the past three years.
• 2+ years of specimen collection or processing experience
• 2+ years of supervisory experience in a laboratory setting
• Exceptional communication and problem-solving skills.
• Ability to work in a fast-paced environment, under time constraints, without close supervision.

Nice To Haves

• Certification from the American Society of Phlebotomy Technicians

Responsibilities

• Perform a vital part of the patient care process by leading phlebotomy operations across multiple worksite locations within the designated region.
• Support the Operations Manager with departmental goals and objectives, including developing and inspiring your team of employees.
• Interact with a variety of clients/patients and ensure exceptional, customer-focused service.
• Manage departmental resources, optimize processes, and maximize profitability.
• Champion safety, compliance, and quality control.

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED