Problem Resolution Specialist - Tyler, Texas

Sonic Healthcare USA • Tyler, TX

11h • Onsite

About The Position

Sonic Healthcare USA, a Great Place to Work certified employer, is dedicated to creating a supportive and inclusive environment that emphasizes teamwork and innovation. Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. This role is based in Tyler, Texas and is a full-time, benefit-eligible position on the 1st Shift.

Requirements

• High School Diploma or equivalent
• A valid driver’s license and an excellent driving record for the past three years.
• 2+ years of specimen collection or processing experience
• 2+ years of supervisory experience in a laboratory setting
• Exceptional communication and problem-solving skills.
• Ability to work in a fast-paced environment, under time constraints, without close supervision.

Nice To Haves

• Certification from the American Society of Phlebotomy Technicians

Responsibilities

• Perform a vital part of the patient care process by leading phlebotomy operations across multiple worksite locations within the designated region.
• Support the Operations Manager with departmental goals and objectives, including developing and inspiring your team of employees.
• Interact with a variety of clients/patients and ensure exceptional, customer-focused service.
• Manage departmental resources, optimize processes, and maximize profitability.
• Champion safety, compliance, and quality control.

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED