Billing Problem Resolution
About The Position
This role focuses on resolving billing issues and ensuring account resolution through proactive measures. The Billing Problem Resolution (BPR) Representative will follow up on assigned accounts, analyze account details and payments, and respond to inquiries. Key responsibilities include researching and analyzing accounts, initiating recommendations for resolution (such as rebilling or checking claim status), and meticulously documenting all actions taken in the database. Additionally, BPR Representatives may be required to assist the customer service team with incoming calls when needed, performing a variety of clerical duties.
Requirements
- High School Diploma or equivalent
- Minimum 6 months medical billing experience
- Excellent organizational skills and attention to detail
- Ability to follow-through and keep current with consistent policy changes
- Solid customer service and telephone skills
- Knowledge and aptitude for basic computer skills
- Excellent written and verbal communication skills
- Proficiency with numbers and research
- Must pass pre-employment assessment tests
Nice To Haves
- Customer Service call center experience preferred
Responsibilities
- Initiate proactive measures that result in account resolution.
- Follow-up on all assigned accounts in accordance with pre-established goals.
- Research and analyze accounts and payments.
- Respond timely and accurately to all incoming correspondence and inquiries.
- Initiate recommendations and action plans for resolving the account (e.g., rebilling claims, checking claim status).
- Document actions taken to resolve each account in the database.
- Perform a wide variety of clerical duties.
- Assist the customer service team with incoming calls when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
