Problem Resolution & Prevent Recurrence Supervisor

Ford • Dearborn, MI

2d • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We’re responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service.
We are seeking a results-driven Problem Solving Prevent Recurrence Supervisor to lead a team of engineers at the AEC in Dearborn. This role is built for a leader who values fact-based decision-making over biased opinion and who understands that the best solutions are reached through diversity of thought and collaboration.
In this position...
You will lead a team that serves as a critical bridge, working with functional engineers to solve high-impact quality concerns across multiple organizations. We are looking for a "champion of efficiency" who can standardize processes, eliminate waste, and ensure that every solution is backed by rigorous data and systemic preventative actions.

Requirements

• Bachelor’s Degree in Engineering (Mechanical, Electrical, Software, Systems, or related).
• Six Sigma Green Belt certification (or equivalent).
• Demonstrated Problem Solving proficiency
• Proven leadership skills/experience
• Fact-based and data-driven analytical skills.
• Strong communication and effective listening skills.
• Driven to deliver results with a focus on prioritizing high-impact matters.

Nice To Haves

• 5+ years in an engineering environment, specifically with problem solving experience.
• Master’s Degree in Engineering; Six Sigma Black Belt or Master Black Belt.
• Functional technical knowledge and experience with duty cycle testing.
• Experience in requirement development and execution.
• Familiarity with Ford Quality Systems: FMA (DFMEA, RCL, Interfaces), G8D, DMAIC, and GPDS.
• Knowledge of Systems Engineering and regulatory familiarity.
• Experience as a People Leader (direct report employees)
• AI proficiency and LLM (Large Language Model) experience.
• Proven history of process standardization and applying Lean Engineering principles.

Responsibilities

• Oversee and mentor a team of engineers leading problem-solving efforts on high-impact quality concerns.
• Drive a culture of "solving together." You will move away from independent-contributor silos, instead leveraging experts and cross-functional teams for data-backed insights.
• Leverage advanced problem-solving capabilities to identify specific root causes. Focus on understanding detection errors and judging if systemic prevent recurrence actions are appropriate and sufficient.
• Act as a champion for Lean Engineering and waste elimination. You will be responsible for the process standardization of the department to improve speed and quality.
• Triage incoming work requests, prioritize "what matters" to deliver results, and assign resources effectively.
• Review and approve problem-solving documentation to ensure it meets high standards of technical logic and completeness.
• Present quality data in an informative and persuasive manner to upper management. This requires effective listening and the ability to translate complex data into actionable leadership summaries.
• Facilitate weekly staff meetings and manage normal business such as any travel cadence for your team (typically less than10% within North America).

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager