Weekend Shift Problem Resolution

Foot Locker • Hampden Township, PA

3d • Onsite

About The Position

The Problem Resolution associate handles problem cartons, customer returns, data entry, and non-standard receipts within the warehouse. The role is responsible for ensuring cartons and inventory are correct and accurate in a timely manner. The position is scheduled Friday, Saturday, and Sunday from 6:30 AM until 7:00 PM.

The associate works at a problem resolution station, identifies and resolves errors using scanning and computer systems, monitors recurring issues, and completes inventory-related tasks. The role is performed in a warehouse setting with limited outdoor exposure and routinely involves standard warehouse equipment. Associates may temporarily work at other locations based on business needs.

Requirements

• High school diploma or GED.
• Applicants must be 18 or older.
• Basic proficiency in speaking and understanding English to comprehend safety instructions, participate in safety drills, and communicate effectively in emergencies.
• Ability to work in a fast-paced environment.
• Ability to read, write, perform business-related mathematics, and analyze data as required.
• Positive attitude, openness to learning, ability to work well with others, and willingness to prioritize customer needs.
• Ability to stand, walk, and lift weighted boxes, and to meet the job's vision and other physical demands within labor regulations.
• Ability to meet the physical demands of the role, including standing during scheduled hours; required vision abilities; regular communication; kneeling, stooping, using stairs, reaching, pulling, and moving weights of 0–25 pounds constantly, 25–40 pounds occasionally, and over 40 pounds seldomly, with assistance as needed; and occasionally moving up to 40 pounds at least 25 feet with assistance as needed.

Nice To Haves

• Minimum of 6 months of previous experience in a warehouse facility preferred.

Responsibilities

• Stand at the problem resolution station in a stationary position.
• Accurately use and operate an RF scanning device, Microsoft Surface/computer, Beumer PC interface, and SCI to identify problems and fix errors.
• Recognize and communicate recurring issues to the Lead, Utility, and/or Supervisor, including monitoring for increases in problem cartons.
• Put away overages, fix inventory discrepancies, and cycle count Speed Cell locations.
• Prioritize tasks to complete goals within set time limits.
• Use knowledge of divisions, SKUs, and sizes to complete assigned tasks.
• Use knowledge of PO, PPC, and product descriptions to complete assigned tasks.
• Follow company and OSHA safety procedures.
• Bring problems to the attention of a supervisor, manager, safety director, or HR manager.
• Follow daily procedures and protocols established through job orientations and training.
• Perform other duties as assigned.

Benefits

• Base rate of $19.60 per hour, paid bi-weekly.
• $0.26 wage increases after 90 days, 6 months, 12 months, and 18 months of service, totaling up to $1.04 per hour above the base rate.
• Shift differential: if the associate meets the full 36.00 scheduled hours, a payout of 40.00 will be honored.
• Referral bonus: the referring employee and referred friend each receive $900, paid in four increments; eligibility and policy rules apply.
• 30–50% employee discount.
• Paid time off.
• Medical, dental, and vision coverage.
• Flexible spending account.
• 401(k).
• Stock purchase plan.
• Life insurance.
• Climate-controlled environment.
• Development and advancement opportunities.
• Education reimbursement program.
• On-site gym.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED