Pro Services Specialist

Floor & Decor • Lafayette, LA

6d • $15 • Onsite

About The Position

The Pro Services Specialist builds relationships with professional flooring contractors and other PRO customers, earns their trust, and helps grow their businesses. The role supports the execution of Floor & Decor’s PRO priorities and reports to the PRO Services Manager. It focuses on understanding PRO market trends and collaborating with Installation Materials, Design Services, and the wider store team to strengthen sales and serve PRO customers.

The specialist supports the in-store PRO desk, helps customers with orders and service needs, promotes PRO rewards, app, and credit programs, and trains store associates on the selling process. The position is hourly and may involve workdays exceeding eight hours, travel of up to 20%, and occasional visits to customer or PRO job sites with the PRO Services Manager. Work may include occasional exposure to a warehouse environment and moving vehicles, with moderate to noisy typical conditions. The role requires medium physical work, including lifting or moving objects and occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Excellent customer service skills and a results-oriented approach.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Frequent use of hands and fingers to handle or feel; occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

• Associate degree or higher.
• Experience with Salesforce or other CRM software.
• Bilingual in Spanish or the most dominant language in the store trade area.

Responsibilities

• Execute the PRO Services Blueprint to deliver a high-quality experience for PRO customers.
• Support the in-store PRO desk by handling phone calls, managing orders, following up on orders, supporting customers, and addressing escalations.
• Collaborate with the Store Team to identify PRO customers in the store.
• Maintain extensive knowledge of Floor & Decor products.
• Train and support the Store Team in using the selling process.
• Understand the PRO business to educate PRO customers and expand their participation.
• Offer and assist PRO customers with enrollment in the PRO Premier Rewards Program and demonstrate the benefits of the PRO app.
• Promote PRO credit solutions, including Commercial Business Accounts and the PRO Premier Credit Card.
• Coordinate and assist with in-store activities for PRO customers.
• Collaborate on store initiatives.
• Present programs and benefits effectively.
• Travel occasionally with the PRO Services Manager to customer and PRO job sites to present Floor & Decor’s benefits and capabilities.
• Perform additional similar functions and tasks as necessary to achieve assigned business objectives.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED