Pro Services Specialist
About The Position
Floor & Decor’s Pro Services Specialist helps the company serve professional customers in the hard-surface flooring contractor market by building relationships, earning customer trust, and helping grow their businesses. The position supports execution of Floor & Decor’s PRO priorities and reports to the PRO Services Manager. It includes understanding trends in the PRO market and collaborating with Installation Materials, Design Services, and store teams to strengthen sales and serve PRO customers. The specialist supports the in-store PRO desk, helps customers with orders and product information, promotes PRO programs and credit solutions, and coordinates customer activities. The role may involve travel to customer and PRO job sites with the PRO Services Manager. It is hourly and may include workdays exceeding eight hours. Travel may be required up to 20%.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
- Strong written and verbal communication skills.
- Excellent customer service skills and a results-oriented approach.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multitask, meet deadlines, and work in a fast-paced environment.
- Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.
- Ability to use hands and fingers to handle or feel; occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.
Nice To Haves
- Associate degree or higher.
- Experience with Salesforce or other CRM software.
- Bilingual in Spanish or the most dominant language in the store trade area.
Responsibilities
- Execute the PRO Services Blueprint to create a high-quality experience for PRO customers.
- Support the in-store PRO desk by handling phone calls, managing orders, following up on orders, supporting customers, and handling escalations.
- Collaborate with the Store Team to identify PRO customers in the store.
- Maintain extensive knowledge of Floor & Decor products.
- Train and support the Store Team in using the company’s selling process.
- Understand the PRO business to educate PRO customers and expand their participation.
- Help PRO customers enroll in the PRO Premier Rewards Program and download and use the PRO app.
- Promote PRO credit solutions, including the Commercial Business Account and PRO Premier Credit Card.
- Coordinate and assist with in-store activities for PRO customers.
- Collaborate on store initiatives.
- Present programs and benefits effectively.
- Travel occasionally with the PRO Services Manager to customer and PRO job sites to present Floor & Decor’s benefits and capabilities.
- Perform additional similar functions and tasks as needed to achieve business objectives.
Benefits
- Bonus opportunities and career advancement opportunities at every level.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Referral Bonus Program.
- Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
- Paid vacation and sick time for eligible associates.
- Paid holidays and a personal holiday.
- Paid Volunteer Time Off starting on Day 1.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
