Pro Services Specialist

Floor & Decor • Surprise, AZ

2d • Onsite

About The Position

Floor & Decor seeks a Pro Services Specialist to build relationships with professional customers in the hard surface flooring contractor market, earn their trust, and help grow their businesses. The position reports to the PRO Services Manager and supports execution of Floor & Decor's PRO priorities. It includes understanding PRO market trends and collaborating with Installation Materials, Design Services, and the wider store team to build the sales organization and serve PRO customers.

The specialist supports the in-store PRO desk, helps customers understand products and business programs, and delivers a high-quality customer experience. The role is hourly and may involve workdays exceeding eight hours. Travel of up to 20% may be required, including occasional visits to customer and PRO job sites with the PRO Services Manager. The work environment may include a warehouse and moving vehicles, with noise typically moderate to noisy. The role involves medium physical work, including handling and moving objects.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Excellent customer service skills and a results-oriented approach.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.
• Ability to handle or feel objects frequently; occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

• Associate degree or higher.
• Experience with Salesforce or CRM software.
• Bilingual ability in Spanish or the most dominant language in the store trade area.

Responsibilities

• Execute the PRO Services Blueprint to provide a world-class experience for PRO customers.
• Support the in-store PRO desk by handling phone calls, managing orders, following up on orders, supporting customers, and addressing escalations.
• Collaborate with the Store Team to identify PRO customers in the store.
• Maintain extensive knowledge of Floor & Decor products.
• Train and support the Store Team in using the selling process.
• Understand the PRO business to educate PRO customers and expand their participation.
• Help PRO customers enroll in the PRO Premier Rewards Program and download and use the PRO app.
• Promote PRO credit solutions, including the Commercial Business Account and PRO Premier Credit Card.
• Coordinate and assist with in-store activities for PRO customers.
• Collaborate in store initiatives.
• Present program and benefit information effectively.
• Occasionally travel with the PRO Services Manager to customer and PRO job sites to present Floor & Decor's benefits and capabilities.
• Perform additional similar functions and tasks as necessary to achieve assigned business objectives.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED