Pro-Sell Support Rep

Lakeshore Beverage•Arlington Heights, IL

1d•Hybrid

About The Position

Lakeshore Beverage is seeking a Pro-Sell Support Representative based in Arlington Heights, IL, supporting the North/West Chicago and West Suburbs territory, including Cook, DuPage, and Kane County. This role is responsible for conducting quarterly in-person visits to designated accounts to sell in Lakeshore Beverage products, promote the e-commerce/BEES platform, and coordinate point-of-sale (POS) placements. Maintain required in-person retail call frequency and accurately document all required account information in Mobility 360 sales software in alignment with Lakeshore Beverage standards. Partner with the Pro-Sell Team Lead to support additional in-person account needs, including POS delivery and BEES/e-commerce platform training. Respond to, investigate, and resolve retailer inquiries or issues, escalating to appropriate team members when needed. Monitor and ensure compliance with quality control standards, including product freshness and FPL requirements. Manage account receivables for assigned accounts as needed. Complete all required administrative duties, including reporting, tracking, and customer account maintenance. Onboard and support retailers in using the BEES/e-commerce platform for online ordering. Coordinate closely with Delivery and Sales teams to ensure effective and timely account servicing. Ensure full compliance with all applicable legal requirements and Lakeshore Beverage policies and standards. Introduce and actively sell Lakeshore Beverage brands and programs to retail accounts. Maintain up-to-date knowledge of all Lakeshore Beverage products and understand assigned territory boundaries. Process and fulfill customer requests for point-of-sale materials Attend all required sales meetings and company meetings. Demonstrate strong customer service skills, including maintaining composure and effectively negotiating with both internal and external stakeholders. Maintain a strong internal and external customer-focused mindset. Effectively prioritize tasks, manage multiple projects simultaneously, and maintain strong attention to detail. Required to work in-office or in the field five days a week, with most of the work week will be in-trade

Requirements

Must be at least 21 years of age
High School diploma/GED
Valid Driver’s License
Driving record acceptable to the Company
Proof of automobile insurance
Highly self-motivated and able to work hours as required (weekends, nights, and holidays)
Knowledge of local, state, and federal liquor laws.

Nice To Haves

Market knowledge
Ability to learn and apply new skills
Problem-solving abilities
Interpersonal skills
Organizational skills
Schedule flexibility

Responsibilities

Conduct quarterly in-person visits to designated accounts to sell in Lakeshore Beverage products.
Promote the e-commerce/BEES platform.
Coordinate point-of-sale (POS) placements.
Maintain required in-person retail call frequency.
Accurately document all required account information in Mobility 360 sales software.
Support additional in-person account needs, including POS delivery and BEES/e-commerce platform training.
Respond to, investigate, and resolve retailer inquiries or issues, escalating to appropriate team members when needed.
Monitor and ensure compliance with quality control standards, including product freshness and FPL requirements.
Manage account receivables for assigned accounts as needed.
Complete all required administrative duties, including reporting, tracking, and customer account maintenance.
Onboard and support retailers in using the BEES/e-commerce platform for online ordering.
Coordinate closely with Delivery and Sales teams to ensure effective and timely account servicing.
Ensure full compliance with all applicable legal requirements and Lakeshore Beverage policies and standards.
Introduce and actively sell Lakeshore Beverage brands and programs to retail accounts.
Maintain up-to-date knowledge of all Lakeshore Beverage products and understand assigned territory boundaries.
Process and fulfill customer requests for point-of-sale materials.
Attend all required sales meetings and company meetings.
Demonstrate strong customer service skills, including maintaining composure and effectively negotiating with both internal and external stakeholders.
Maintain a strong internal and external customer-focused mindset.
Effectively prioritize tasks, manage multiple projects simultaneously, and maintain strong attention to detail.