Pro Pickup Counter Sales Associate

FERGUSON•East Syracuse, NY

3d•$19 - $27•Onsite

About The Position

Ferguson, a Fortune 500 company, is a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. Founded in 1953, Ferguson has approximately 36,000 associates across 1,700 locations. The Pro Pick-Up Associate is responsible for picking orders quickly, loading customer vehicles, and maintaining a clean and organized pickup area. This role involves customer-facing transactions, processing payments, managing notifications, supporting returns and credits, and overseeing locker orders. Daily tasks include monitoring order statuses, coordinating with internal teams, and responding to team communications. The role also contributes to the onboarding and training of new associates.

Requirements

One to two years of experience in a customer facing, warehouse, counter, or order fulfillment role.
Must be at least 18 years old
Valid state issued license is required
Ability to work independently during assigned shifts while staying aligned with counter, warehouse, and Pro Pickup processes.
Comfort balancing customer interaction with physical work, including picking, loading, and unloading material.
Basic proficiency using systems to manage order status, notifications, and pickup workflows.
Strong attention to detail to support order accuracy, returns, credits, and DispatchTrack data.
Clear, professional communication with customers and internal partners.
Safe material handling practices and ability to load customer vehicles, including pipe and pallets.
Ability to manage multiple tasks at once while maintaining speed, accuracy, and an organized pickup area.

Responsibilities

Pulls will call and Pro Pickup orders accurately and efficiently to meet daily service expectations in under one hour.
Maintains an average picking pace of 225 to 280 order lines per day while prioritizing accuracy and safety.
Verifies product, quantities, and staging locations to ensure orders are complete and ready for pickup.
Adjusts work assignments based on order volume and operational needs.
Performs replenishment tasks to support pick locations and ongoing order flow.
Completes assigned cycle counts and reports inventory discrepancies.
Picks truck stock orders to support delivery routes and branch inventory needs.
Provides customer facing support when needed, including assisting with pickups and coordinating with counter or Pro Pickup team members.
May be responsible for providing driver duties and responsibilities.