Private Hire (Senior Manager)

Zero Bond NY•New York, NY

9d•$100,000 - $112,000

About The Position

The Private Hire Senior Manager oversees the private events business from inquiry and booking through execution, financial reconciliation, and post-event follow-up. The role provides leadership for the private hire function, including managing and developing the Private Hire Manager, and ensures events meet the club’s standards while supporting strong financial performance, organized operations, and exceptional member experiences. The Senior Manager serves as a primary liaison among members, vendors, and internal teams. They oversee event logistics, communications, and administrative processes, and provide senior oversight for high-profile and complex events. The position requires leadership, delegation, organization, financial acumen, and the ability to manage multiple events and priorities simultaneously.

Requirements

At least 5 years of progressive experience in event management, hospitality, private clubs, luxury hospitality, restaurants, or a related environment.
At least 2 years of management or team leadership experience, preferably overseeing event or hospitality professionals.
Demonstrated expertise directing private, corporate, and/or member events, or premium hospitality activations featuring food and beverage services.
Strong financial acumen, including experience with revenue forecasting, budgets, profitability, contracts, payments, and expense management.
Demonstrated ability to lead and develop team members while maintaining high operational standards.
Strong understanding of event sales, service, operations, and guest/member experience.
Excellent communication, negotiation, and relationship-management skills.
Highly organized, with exceptional attention to detail and the ability to manage competing priorities.
Ability to remain calm, solutions-oriented, and highly responsive in a fast-paced hospitality environment.
Strong proficiency with event management, CRM, POS, financial, and productivity systems.

Responsibilities

Lead, manage, and develop the Private Hire Manager by setting goals, performance expectations, and operating standards.
Oversee the private events business from inquiry and booking through event execution, financial reconciliation, and post-event follow-up.
Own private hire revenue strategy, annual goals, forecasting, pricing, profitability, and overall financial performance.
Identify opportunities to grow private event revenue, repeat bookings, member engagement, and event-space utilization.
Oversee the quality and consistency of the member experience across private events, particularly high-profile and complex events.
Build relationships with members and serve as a senior point of contact for key events and member needs.
Partner with Membership Experience to use private events to support member engagement, retention, and relationship development.
Set and maintain operational standards for event planning, presentation, service, staffing, setup, and execution.
Coordinate private hire operations with FOH and BOH operations, Leadership, and other internal teams.
Oversee event planning processes, including BEO meetings, walkthroughs, event calendars, contracts, menus, timelines, and operational requirements.
Review major and complex events in advance to identify and mitigate operational, financial, and member-experience risks.
Oversee vendor strategy and relationships, including contracts, pricing, service standards, performance, and preferred vendor partnerships.
Maintain appropriate financial controls for deposits, payments, expenses, reconciliations, budgets, and event profitability.
Review monthly private hire reporting and provide leadership with performance insights, forecasts, and recommendations.
Develop and maintain pricing, packages, minimums, and event policies in partnership with club leadership.
Monitor member feedback, event performance, and business trends to identify opportunities for continuous improvement.
Establish processes and best practices to improve efficiency, communication, and consistency across private hire operations.
Coach and support the Private Hire Manager in resolving complex member, vendor, and operational challenges.
Ensure private hire consistently reflects the club’s standards for hospitality, service, presentation, and financial performance.