Private Event Services Manager

Arcis Golf • Littleton, CO

2d • $57,784 - $150,000 • Onsite

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

This role involves partnering with the Sales Director to ensure a seamless transition from booking through event completion, developing and implementing SOPs, managing vendor relationships, and assisting with budgeting. The manager will oversee a reduced number of weddings, focusing on VIP and assigned events, and will be responsible for the performance management and professional development of Private Events Coordinators. Travel to other Clubs for training and support is expected during the off-season (November-March). The position also includes participation in corporate initiatives, such as transitioning to a new BEO/event management system, and weekly BEO and manager meetings. Additional responsibilities may be added as the role evolves.

The role also entails hiring, onboarding, training, scheduling, and developing Private Events Coordinators, reviewing BEOs for accuracy, and partnering with Food & Beverage leadership to develop training programs and service standards. Management of departmental software, marketing materials, and back-end menu programming is also required. The manager will provide on-site coaching for banquet staff, lead continuous improvement initiatives, and serve as the point of escalation for client concerns. Oversight of seasonal tent setup/teardown and identification of revenue enhancement opportunities are key aspects of the role. Development of an internship program for hospitality students is also a responsibility.

Requirements

• Partner with the Sales Director to ensure a seamless transition from booking through event completion.
• Develop and implement SOPs and operational processes to improve consistency, efficiency, and team performance.
• Maintain relationships with Preferred Vendors.
• Assist with annual budgeting and forecasting for the Private Events department.
• Manage a reduced number of weddings annually, focusing primarily on VIP events and other events as assigned at the Private Events Director's discretion.
• Conduct performance reviews, coaching, and professional development for the Private Events Coordinators, including providing recommendations for merit increases and career growth opportunities.
• Travel to other Clubs during the off-season (November-March) for training, task force assignments, and operational support.
• Participate in corporate initiatives, including the transition to a new BEO/event management system.
• Participate in weekly BEO meetings.
• Hire, onboard, train, schedule, and develop the Private Events Coordinators.
• Review BEOs prepared by the Private Events Coordinators for accuracy and completeness.
• Partner with the Food & Beverage Director and Assistant Director to develop banquet training programs and service standards.
• Manage the programs and software used by the Private Events department, including floor plan software, planning tools, template locations, and other operational resources.
• Manage the Private Events department's marketing materials and brand standards, including Rocky Mountain Bride magazine advertisements.
• Maintain and update the back-end menu programming within EZSuite to ensure accurate event planning, pricing, and BEO generation.
• Provide on-site coaching and training for banquet staff to ensure consistent execution and guest experience.
• Lead continuous improvement initiatives within the Private Events department to enhance the client and team experience.
• Serve as the point of escalation for client concerns and complex event issues.
• Oversee and coordinate seasonal tent setup and teardown through external vendors.
• Identify opportunities to increase event revenue through enhancements, upgrades, and operational improvements.
• Participate in weekly manager meetings and Department/Club leadership discussions.
• Develop an internship program for hospitality college students to create a pipeline of future event professionals while providing additional departmental support.

Responsibilities

• Partner with the Sales Director to ensure a seamless transition from booking through event completion.
• Develop and implement SOPs and operational processes to improve consistency, efficiency, and team performance.
• Maintain relationships with Preferred Vendors.
• Assist with annual budgeting and forecasting for the Private Events department.
• Manage a reduced number of weddings annually, focusing primarily on VIP events and other events as assigned at the Private Events Director's discretion.
• Conduct performance reviews, coaching, and professional development for the Private Events Coordinators, including providing recommendations for merit increases and career growth opportunities.
• Travel to other Clubs during the off-season (November-March) for training, task force assignments, and operational support.
• Participate in corporate initiatives, including the transition to a new BEO/event management system.
• Participate in weekly BEO meetings.
• Hire, onboard, train, schedule, and develop the Private Events Coordinators.
• Review BEOs prepared by the Private Events Coordinators for accuracy and completeness.
• Partner with the Food & Beverage Director and Assistant Director to develop banquet training programs and service standards.
• Manage the programs and software used by the Private Events department, including floor plan software, planning tools, template locations, and other operational resources.
• Manage the Private Events department's marketing materials and brand standards, including Rocky Mountain Bride magazine advertisements.
• Maintain and update the back-end menu programming within EZSuite to ensure accurate event planning, pricing, and BEO generation.
• Provide on-site coaching and training for banquet staff to ensure consistent execution and guest experience.
• Lead continuous improvement initiatives within the Private Events department to enhance the client and team experience.
• Serve as the point of escalation for client concerns and complex event issues.
• Oversee and coordinate seasonal tent setup and teardown through external vendors.
• Identify opportunities to increase event revenue through enhancements, upgrades, and operational improvements.
• Participate in weekly manager meetings and Department/Club leadership discussions.
• Develop an internship program for hospitality college students to create a pipeline of future event professionals while providing additional departmental support.

Benefits

• Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed