Private Event Operations Manager

MXB Battery Operations LP•San Francisco, CA

20h•$0 - $102,000•Onsite

About The Position

The Private Event Operations Manager supports the Director of Private Events in running the day-to-day operations of private and member events, from setup through breakdown. This role handles the administrative and on-the-ground details that keep events on schedule, on budget, and aligned with Member expectations. This position works closely with the Director of Private Events, culinary and food and beverage teams, and outsourced labor to ensure every event reflects The Battery’s standards for service and hospitality. Given the nature of the role, hours will vary based on the needs of Club operations, including nights, weekends, and holidays. This is an on-site position located in San Francisco.

Requirements

Strong sense of accountability and dependability, particularly under time pressure and last-minute changes.
Clear, professional written and verbal communication with Members, guests, staff, and vendors.
Sound judgment and discretion in resolving day-to-day operational issues and escalating matters appropriately.
Composed and professional under pressure, including in high-stress event situations.
Able to anticipate and respond to guest and client needs, resolving service concerns promptly and professionally.
Strong team-leadership skills, providing clear guidance and consistent follow-through with event staff and outsourced labor.
Flexible and adaptable to changing event schedules, priorities, and operational demands.
Strong planning, prioritization, and time-management skills; able to multitask effectively.
High school diploma or equivalent.
Minimum of three years in a food and beverage focused environment.
Minimum of three years of event planning and management experience in an upscale casual or fine dining environment.
Able to bartend when necessary while maintaining client and guest relations.
Basic math and computer skills.
Familiarity generating a Banquet Event Order (BEO) / Group Event Order (GEO).
Flexibility with schedule, including evenings, weekends, and holidays.
Valid food handler’s certification and RBS Training certification (alcohol server training).
Ability to work up to 40+ hours per week in this full-time position.
Able to maneuver freely through all areas of the property.
Heavy Member/guest contact is required.
Able to tolerate varying noise levels, temperature, illumination, and air quality.
Requires hand-eye coordination and manual dexterity.
Requires normal sense of smell, taste, touch, and sound.
Able to respond to visual or aural cues.
Continuously or periodically bend, twist, lean, lift, push, pull, kneel, walk, stand, and/or sit up to 8+ hours per shift.
Lift up to 50 pounds in order to perform the essential functions of event setup and breakdown.
Work in a stressful environment and stressful situations.
Work in an environment where the climate constantly changes.

Responsibilities

Assist in keeping department costs at or below budget.
Support the Private Events Team in planning and managing events for internal clients.
Assist with management of in-house staffing levels, including scheduling of all outsource staff.
Assist with inventory of event items such as plateware, cutlery, glassware including beverages and dry goods.
Meet guest expectations and communicate to the Director of Private Events any situations in which a guest’s needs were not met to their satisfaction.
Supervise accurate and timely tabulation of private event and member event checks.
Keep events on track while managing labor costs within budget and maintaining client satisfaction.
Coordinate events effectively with culinary and food and beverage teams.
Assist with budgetary goals set for the department.
Assist with upselling private event clients on food and beverage offerings, third-party vendors, and related services.
Communicate effectively with other departments to ensure smooth service delivery.
Ensure effective communication through daily briefings and other scheduled meetings, including confirming that culinary leadership has menus at least one week in advance.
Assist the Director of Private Events with vendor ordering, including invoicing and receivable.
Assist in developing project strategy from concept to completion across multiple departments, including Operations, Registration, Web Development, and Accounting.
Assist with day-to-day implementation of events, including statement-of-work development, contract negotiation, staffing, site management, speaker and content management, food and beverage, audiovisual, production, function-space allocation, and on-site operations.
Develop new business connections and grow existing business through relationship cultivation, networking, and client prospecting.
Establish and maintain strong client relationships.
Keep the Director of Private Events fully informed of problems or matters arising during private events.
Make personal contact with guests and assist with requests.
Ensure the overall aesthetic of events aligns with The Battery brand standards.
Assist in pre-production phases which include menu creation with client logo, allergy notations.
Assist in hiring and training event staff.
Attend pre-shift meetings as necessary and conduct informative, professional line-ups before events in conjunction with other members of the private events team.
Communicate immediately with the Director of Private Events when employee issues arise that cannot be resolved independently.
Attend weekly Banquet Event Order (BEO) meetings.
Manage and schedule employees, including outsourced labor, when applicable.
Assist in creating service-flow and training materials for all staff including outsourced labor.
Provide clear guidance to back-of-house and front-of-house team members and collaborate with other food and beverage managers and directors.
Confirm staff compliance with company grooming and appearance standards, applied consistently and in a job-related, non-discriminatory manner.
Ensure that company standards, policies, and procedures are maintained.
Lead and execute daily bartending operations while maintaining exceptional service, hospitality, and guest engagement.
Maintain menus, classic cocktail, and beverage offerings while managing recipe development and consistency.
Train and mentor bar staff on cocktail technique, spirits, wine, beer, service standards, and responsible alcohol service.
Oversee bar setup, organization, mise en place, cleanliness, and adherence to health and safety standards.
Manage bar inventory, ordering, par levels, product quality, and beverage cost controls.
Collaborate with management, culinary teams, and vendors to develop beverage experiences, events, and special programming.
Stay current on spirits, cocktails, industry trends, and emerging techniques to continuously evolve the bar program.