Private Event Services Manager

Arcis Golf•Littleton, CO

21h•Onsite

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. This role partners with the Sales Director to ensure a seamless transition from booking through event completion. The manager will develop and implement SOPs and operational processes to improve consistency, efficiency, and team performance, while maintaining relationships with Preferred Vendors. This position also assists with annual budgeting and forecasting for the Private Events department and manages a reduced number of weddings annually, focusing primarily on VIP events and other events as assigned at the Private Events Director's discretion. The role involves conducting performance reviews, coaching, and professional development for the Private Events Coordinators, including providing recommendations for merit increases and career growth opportunities. Travel to other Clubs during the off-season (November-March) for training, task force assignments, and operational support is expected. The manager will participate in corporate initiatives, including the transition to a new BEO/event management system, and weekly BEO meetings. Additional responsibilities may be added as the role continues to develop and the needs of the department evolve, in collaboration with the Private Events Sales Director and other Club leadership.

Requirements

Partner with the Sales Director to ensure a seamless transition from booking through event completion.
Develop and implement SOPs and operational processes to improve consistency, efficiency, and team performance.
Maintain relationships with Preferred Vendors.
Assist with annual budgeting and forecasting for the Private Events department.
Manage a reduced number of weddings annually, focusing primarily on VIP events and other events as assigned at the Private Events Director's discretion.
Conduct performance reviews, coaching, and professional development for the Private Events Coordinators, including providing recommendations for merit increases and career growth opportunities.
Travel to other Clubs during the off-season (November-March) for training, task force assignments, and operational support.
Participate in corporate initiatives, including the transition to a new BEO/event management system.
Participate in weekly BEO meetings.
Hire, onboard, train, schedule, and develop the Private Events Coordinators.
Review BEOs prepared by the Private Events Coordinators for accuracy and completeness.
Partner with the Food & Beverage Director and Assistant Director to develop banquet training programs and service standards.
Manage the programs and software used by the Private Events department, including floor plan software, planning tools, template locations, and other operational resources.
Manage the Private Events department's marketing materials and brand standards, including Rocky Mountain Bride magazine advertisements.
Maintain and update the back-end menu programming within EZSuite to ensure accurate event planning, pricing, and BEO generation.
Provide on-site coaching and training for banquet staff to ensure consistent execution and guest experience.
Lead continuous improvement initiatives within the Private Events department to enhance the client and team experience.
Serve as the point of escalation for client concerns and complex event issues.
Oversee and coordinate seasonal tent setup and teardown through external vendors.
Identify opportunities to increase event revenue through enhancements, upgrades, and operational improvements.
Participate in weekly manager meetings and Department/Club leadership discussions.
Develop an internship program for hospitality college students to create a pipeline of future event professionals while providing additional departmental support.

Responsibilities

Partner with the Sales Director to ensure a seamless transition from booking through event completion.
Develop and implement SOPs and operational processes to improve consistency, efficiency, and team performance.
Maintain relationships with Preferred Vendors.
Assist with annual budgeting and forecasting for the Private Events department.
Manage a reduced number of weddings annually, focusing primarily on VIP events and other events as assigned at the Private Events Director's discretion.
Conduct performance reviews, coaching, and professional development for the Private Events Coordinators, including providing recommendations for merit increases and career growth opportunities.
Travel to other Clubs during the off-season (November-March) for training, task force assignments, and operational support.
Participate in corporate initiatives, including the transition to a new BEO/event management system.
Participate in weekly BEO meetings.
Hire, onboard, train, schedule, and develop the Private Events Coordinators.
Review BEOs prepared by the Private Events Coordinators for accuracy and completeness.
Partner with the Food & Beverage Director and Assistant Director to develop banquet training programs and service standards.
Manage the programs and software used by the Private Events department, including floor plan software, planning tools, template locations, and other operational resources.
Manage the Private Events department's marketing materials and brand standards, including Rocky Mountain Bride magazine advertisements.
Maintain and update the back-end menu programming within EZSuite to ensure accurate event planning, pricing, and BEO generation.
Provide on-site coaching and training for banquet staff to ensure consistent execution and guest experience.
Lead continuous improvement initiatives within the Private Events department to enhance the client and team experience.
Serve as the point of escalation for client concerns and complex event issues.
Oversee and coordinate seasonal tent setup and teardown through external vendors.
Identify opportunities to increase event revenue through enhancements, upgrades, and operational improvements.
Participate in weekly manager meetings and Department/Club leadership discussions.
Develop an internship program for hospitality college students to create a pipeline of future event professionals while providing additional departmental support.