Private Care Services Manager (CNA) - Arlington

Discovery At Home Texas•Arlington, TX

1d•Onsite

About The Position

The Private Care Services Manager is responsible for the customer service and management of private care services and aides. Develops and implements community outreach strategies that promote partnerships within the community and industry. Establishes mechanisms for measuring quality care and organizational performance and participates in agency performance improvement projects.

Requirements

Certified Nurse Assistant license for state of Texas, must have appropriate certification.
Minimum of five years of management experience in private duty and or healthcare
Strong interpersonal and relationship building skills
Must comprehend the basics of personal care, housekeeping and meal preparation.
Must understand and respect client’s including ethics and confidentiality of care.

Responsibilities

Intake client calls, provide client communication and follow up
Propose services and financial agreements with clients
Inputs new patient referral and contact information and coordinates assessments
Recruitment and selection of Aide Team Members
Evaluates and coaches team members
Ability to analyze and interpret financial metrics and key performance indicators
Schedules caregivers per patient needs.
Accurately assisting caregiver with payroll data by confirming timesheet, tasks and visits are complete within the EMR system.
Follows the plan of care to provide, safe, competent care to the client.
Understands and adheres to established policies and procedures of agency.
Will be required to be “on call” on a rotation basis.
Maintains an ongoing relationship with current, future, and former clients, client families, company employees and any outside agencies
Other duties as assigned by Director of PCS or Administrator.