Private Banking Associate (12-month Secondment)

CIBC•Toronto, ON

3d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As a Market Support Associate, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

Customer Experience (CX)
Customer Service
Office Administration
Prioritization
Private Banking
Product Knowledge
Reception Duties
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process.

Nice To Haves

You put our clients first.
You engage with purpose to find the right solutions.
You go the extra mile, because it’s the right thing to do.
You’re goal oriented.
You’re motivated by accomplishing your goals and delivering your best to make a difference.
You’re passionate about people.
You find meaning in relationships, and surround yourself with a diverse network of partners.
You connect with others through respect and authenticity.
You love to learn.
You're passionate about growing your knowledge.
You have a strong sense of curiosity.
You engage with your heart and mind.
You care about people and respect different perspectives.
You listen to and learn from the experiences of others.
Values matter to you.
You bring your real self to work and you live our values - trust, teamwork, and accountability.

Responsibilities

Help clients manage their accounts and products.
Focus on the client experience and make interactions meaningful.
Connect clients to the right CIBC team members who can help them reach their goals.
Listen, ask questions, and put yourself in the client’s shoes.
Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
Become a technology expert.
Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.