Private Banking Associate

RBC • Toronto, ON

4d • Onsite

About The Position

As a key member of the Private Banking team, the Private Banking Associate is responsible for creating an enhanced client experience by fulfilling on incoming servicing requests via email and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice.

Requirements

• Minimum of 2 to 3 years of banking experience
• Strong working knowledge of Microsoft Office Suite
• Proven client service skills
• Excellent organizational skills

Nice To Haves

• Completion of IFC or CSC
• Post-secondary education in Commerce or Business Administration
• Mandarin and Cantonese language capability

Responsibilities

• Be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting.
• Understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone.
• Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner.
• Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice.

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees