Priority Support Site Case Manager

Housing Assistance•Dennis, MA

2d•$24 - $27

About The Position

The Priority Support Site Case Manager assists families experiencing homelessness in acquiring full Emergency Assistance (EA) eligibility. Working with each family’s assigned Homeless Coordinator, the Case Manager identifies outstanding eligibility criteria and supports families in gathering, verifying, and submitting required documents. The role uses a trauma-informed approach and builds trusting, supportive, and respectful relationships while helping maintain a safe, secure, structured, and enhanced shelter environment. The Case Manager meets with each new family within one business day of arrival to complete intake and review and obtain signatures for applicable program documents. The position also supports families’ basic needs, provides facility orientation and emergency-procedure information, documents services and shelter stays in required systems, monitors unit cleanliness and safety, reports maintenance issues, and prepares units for incoming families. The role participates in required meetings and training, provides transportation as needed, protects guest privacy, and maintains accurate case files and other required reports. The work is conducted in office and field environments. Hours are typically daytime but may vary, and the role is paid hourly.

Requirements

High school diploma or equivalent.
At least 2 years of experience working with homeless or low-income families.
Experience working with clients in crisis.
Strong ability to resolve and cope effectively with immediate crisis situations.
Detail-oriented, with strong organizational and time-management skills.
Ability to work independently and as part of a team.
Ability to set and observe appropriate boundaries with clients.
Well-developed decision-making skills.
Ability to multitask and remain calm in demanding and unpredictable situations.
Computer skills, including MS Word and Microsoft Outlook.
Valid Massachusetts driver’s license.

Nice To Haves

Bachelor’s degree in a Human Service or Social Science field.
At least 5 years of experience working with homeless or low-income families.
Knowledge of community resources.
Ability to work effectively with diverse groups of people.
Bilingual.

Responsibilities

Meet with each new family within one business day of shelter arrival; complete PSS intake and review and obtain signatures for applicable shelter and program documents.
Ensure families have adequate food and general hygiene products.
Orient families to the facility and explain emergency procedures.
Assist families with their EA family shelter program applications and work with assigned Homeless Coordinators to identify outstanding eligibility criteria.
Correspond with Homeless Coordinators by email and phone and support families in gathering required documents and uploading them to the HHH system.
Comply with EOHLC requirements in the ETO system, including recording shelter entry and exit.
Document case-management efforts and meetings in the ETO case-notes system.
Inspect units for cleanliness and address health and safety concerns with shelter guests.
Report maintenance issues to administrative support staff in a timely manner.
Clean, inspect, and prepare units for new move-ins using required cleaning, inspection, inventory, and room-readiness checklists.
Prepare units for incoming families using new-placement instructions and room-readiness forms.
Attend required EOHLC, PSS, and staff meetings.
Provide transportation as needed.
Maintain the privacy of guest information in accordance with agency policies and applicable law.
Call case conferences as needed and include necessary parties.
Assist other team members as needed or as directed by the supervisor.
Perform other duties as assigned or needed to meet program criteria.
Participate in training required by Housing Assistance Corporation or EOHLC.
Comply with shelter-funding-source reporting requirements, including maintaining accurate case files.