Priority Support Site Case Manager

Housing Assistance•Dennis, MA

15h

About The Position

The Priority Support Site Case Manager assists families experiencing homelessness in acquiring full Emergency Assistance (EA) eligibility. The Case Manager supports families in working with their assigned Homeless Coordinator to identify outstanding eligibility criteria, collect documents and verifications, and complete the EA eligibility process using a trauma-informed approach. The role develops trusting, supportive, and respectful relationships with clients while helping maintain a safe, secure, structured, and enhanced shelter environment. The position includes completing intake and program documentation, helping families obtain food and hygiene products, orienting families to the facility and emergency procedures, supporting EA applications, and documenting services in the ETO system. The Case Manager monitors unit cleanliness and safety, reports maintenance issues, and prepares units for new arrivals. The role also involves required meetings and training, transportation as needed, protecting guest privacy, maintaining accurate case files, and assisting coworkers as needed. This is an hourly position. Work is typically during daytime hours but may vary. The role is conducted in an office and field environment.

Requirements

High school diploma or equivalency.
Two years of experience working with homeless or low-income families.
Experience working with clients in crisis.
Strong ability to resolve and cope with immediate crisis situations.
Detail-oriented, with strong organizational and time-management skills.
Ability to work independently and as part of a team.
Ability to set and observe appropriate boundaries with clients.
Well-developed decision-making skills.
Ability to multitask and remain calm in demanding and unpredictable situations.
Computer skills, including Microsoft Word and Microsoft Outlook.
Valid Massachusetts driver’s license.

Nice To Haves

Bachelor’s degree in a Human Service or Social Science field.
Five or more years of experience working with homeless or low-income families.
Knowledge of community resources.
Ability to work effectively with diverse groups of people.
Bilingual.

Responsibilities

Meet with each new family within one business day of arrival and complete the PSS intake and applicable shelter and program documents.
Ensure families have adequate food and general hygiene products.
Orient families to the facility and explain emergency procedures.
Assist families with their EA family shelter program application and work with the assigned Homeless Coordinator to identify outstanding eligibility criteria.
Correspond with Homeless Coordinators by email and phone, help families gather required documents, and upload them into the HHH system.
Comply with EOHLC requirements in the ETO system, including recording shelter entry and exit.
Document case management efforts and meetings in the ETO case notes system.
Monitor unit cleanliness through inspections and address health and safety concerns with shelter guests.
Report maintenance issues to administrative support staff in a timely manner.
Clean, inspect, and prepare units for new move-ins using required cleaning, inspection, inventory, and room-readiness checklists and placement instructions.
Attend EOHLC, PSS, and staff meetings as required.
Provide transportation as needed.
Maintain the privacy of guest information in accordance with agency policies and applicable law.
Call case conferences as needed and include necessary parties.
Assist other team members as needed or directed by the supervisor and perform other assigned duties that help meet program criteria.
Participate in training required by Housing Assistance Corporation or EOHLC.
Comply with shelter funding-source reporting requirements, including maintaining accurate case files.