Priority Responder - Project Manager

Servpro•Myrtle Beach, SC

6h•Onsite

About The Position

The Priority Responder / Project Manager (PM) is responsible for rapid response, job acquisition, emergency stabilization, customer communication, and full-cycle project management for fire, water, storm, and large-loss restoration projects. This position serves as the first point of contact during emergency events and is responsible for securing work, building customer confidence, coordinating resources, documenting losses, and managing projects from initial response through completion. The Priority Responder / PM must operate with urgency, professionalism, and strong organizational skills while maintaining excellent communication with customers, insurance carriers, internal teams, and subcontractors.

Requirements

Experience in fire, water, and storm restoration preferred
Strong communication and organizational skills
Ability to manage multiple projects
Experience with Docusketch, Xactimate, and CRM systems preferred
High school diploma or equivalent required

Nice To Haves

Bachelor's or 4-year degree preferred
Industry certifications preferred

Responsibilities

Respond immediately to emergency losses and priority leads in a professional and timely manner
Arrive onsite promptly to assess property conditions and determine mitigation needs
Take immediate action to stabilize losses and prevent further damage
Establish customer confidence through clear communication and professionalism
Coordinate emergency services, resources, and initial response efforts
Secure signed work authorizations and all required documentation
Clearly explain the restoration process to property owners and decision-makers
Coordinate with insurance representatives, adjusters, and stakeholders as needed
Convert emergency response opportunities into secured projects
Maintain strong customer relationships throughout the project lifecycle
Manage projects from initial loss through final completion
Coordinate labor, equipment, subcontractors, and materials effectively
Monitor project timelines, budgets, and production schedules
Maintain consistent communication with customers, team members, and stakeholders
Ensure quality control, compliance, and high levels of customer satisfaction
Identify and resolve issues proactively to prevent delays
Develop accurate scopes of work and project documentation
Perform moisture inspections and complete moisture mapping
Capture photos, sketches, and detailed job records
Complete Docusketch scans and generate floor plans
Enter and maintain accurate job data in company systems
Provide Rough Order of Magnitude (ROM) pricing when required
Support estimating and cost projection efforts
Serve as the Priority Responder for large-loss events
Conduct initial site assessments, stabilization, and safety evaluations
Coordinate immediately with the Large Loss Team and leadership
Secure emergency mitigation and reconstruction opportunities
Develop preliminary scopes of work and project strategies
Provide initial ROM pricing as appropriate
Coordinate with adjusters, consultants, engineers, and ownership groups
Coordinate labor, equipment, subcontractors, and materials
Assist in developing project schedules and production plans
Oversee large-loss projects from initiation through completion
Monitor progress, budgets, documentation accuracy, and customer expectations
Maintain communication with leadership and key stakeholders
Support storm readiness and pre-positioning activities
Identify target markets, commercial opportunities, and high-risk areas
Coordinate preparedness plans with operations leadership
Respond rapidly to inbound storm-related leads
Canvas affected areas following corporate guidelines and approvals
Prioritize commercial opportunities while maintaining residential response capabilities
Secure mitigation and reconstruction projects
Perform site assessments, moisture mapping, and documentation
Complete Docusketch scans and develop initial scopes of work
Enter project data into company systems and assist with estimating
Coordinate labor, equipment, lodging, and logistics during CAT operations
Communicate resource needs and support operational scalability
Respond immediately to priority fire losses and be first onsite whenever possible
Conduct detailed site walkthroughs and damage assessments
Establish customer trust and explain the restoration and insurance process
Secure work authorizations and required documentation
Coordinate emergency services, including board-up and stabilization
Complete all required documentation, including photos and Docusketch scans
Respond promptly to all assigned leads and opportunities
Conduct professional onsite assessments and build rapport with property owners
Secure restoration opportunities and transition projects to production teams
Complete all required documentation, scoping, and system entry
Coordinate next steps with operations, estimating, and office staff
Support daily production operations and provide field leadership
Mentor and guide team members, promoting skill development and accountability
Assist in training and onboarding of production personnel
Maintain high standards of professionalism and operational excellence
Identify inefficiencies and contribute to continuous improvement initiatives
Communicate challenges and recommend solutions to leadership
Collaborate across departments to improve workflow and execution
Promote a positive team environment and strong company culture
Support company goals related to customer experience, response time, documentation quality, and profitability