Restoration Services Priority Responder Estimator
About The Position
The Priority Responder Estimator independently responds to disaster recovery and restoration opportunities within the assigned franchise territory. The role meets directly with property owners after water damage, fire, mold, or biohazard events to explain emergency response services, communicate available services, build trust, and help generate revenue by securing work. As the first face-to-face contact with customers, the estimator is expected to be professional, confident, empathetic, and reassuring. The role also collaborates with the marketing team on community awareness events and brand promotion, maintains current safety and emergency response certifications, and represents the business as a brand ambassador. Hours are generally 7:30 a.m.–5:00 p.m., Monday through Friday. The employee may need to be available 24/7 during severe weather periods, approximately 3–4 times per year, and join an after-hours on-call rotation after training. The rotation is seven days, Monday through Sunday, approximately every 8–10 weeks; additional bonuses are paid for on-call service. The office location is Evansville, Indiana.
Requirements
- At least 2 years of experience in one or more of the following: insurance adjusting, fire or water restoration, military, fire service, EMS, police, 911 dispatching, or a governmental emergency response agency.
- Ability and willingness to sell services and secure jobs.
- Willingness to learn new technologies, software, and emergency service estimating.
- Ability to respond to on-call needs, including weekends and holidays as required.
- Ability to achieve and maintain required safety and emergency response certifications.
- Professional, confident, empathetic, and reassuring approach to customer interactions.
Nice To Haves
- Experience in building construction, emergency restoration, the emergency service industry, or property insurance.
Responsibilities
- Know the business's geographic territory.
- Educate customers about emergency response services and communicate the services available to affected property owners.
- Respond to restoration opportunities and write emergency service estimates using relevant technologies and software.
- Build and maintain positive professional relationships in the local community.
- Sell the company's services and secure restoration jobs.
- Assist and collaborate with the marketing team, including participation in community awareness events and programs as needed.
- Maintain required safety and emergency response certifications.
- Represent the business as a brand ambassador.
- Provide on-call availability, including weekends and holidays, as needed or required.
Benefits
- Competitive salary based on experience, with quarterly commissions.
- Performance-based bonuses, including additional bonuses for on-call service.
- Branded apparel and free uniforms.
- Take-home company-provided vehicle and fuel card.
- Nine paid holidays after 90 days.
- Birthday off or one day off during the birthday month.
- Two personal days after 90 days.
- Two weeks of paid vacation after three months.
- 401(k) with matching after one year.
- Medical, dental, and vision insurance options after 90 days.
- Profit sharing.
- Opportunity for advancement.
- Training and development.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
