Print Specialist Lead

Verra Mobility•Philadelphia, PA

7d•Onsite

About The Position

This role is responsible for overseeing print and mail production workflows, including document generation, printing, inserting, and postage metering, ensuring alignment with daily Service Level Agreements (SLAs) and production schedules. The Print Specialist Lead will operate and maintain high-volume production print and mail equipment, monitor print queues and workflow throughput, perform quality assurance checks, and maintain inventory controls. Additionally, this role involves preparing mailings for USPS, supporting process improvement initiatives, and onboarding/training new employees.

Requirements

High School Diploma or equivalent required
Intermediate computer skills, including Microsoft Word, Outlook, SharePoint, and Excel
Minimum typing speed of 35 WPM with strong data entry accuracy
At least 1 year of data entry or related experience
Strong verbal and written communication skills
Ability to work independently, problem-solve, and escalate issues when appropriate
Demonstrated ability to accept feedback and make sound decisions
Ability to collaborate effectively across teams and departments
Ability to work in an on-site office environment
Must pass drug test, MVD check, background check, and fingerprinting
Ability to sit or stand for extended periods (typically 8-hour shifts)
Ability to work at a computer for extended periods
Ability to lift and/or move up to 50 pounds on a regular basis

Responsibilities

Oversee print and mail production workflows, document generation, printing, inserting, and postage metering, in alignment with daily SLAs and production schedules.
Operate and maintain high-volume production print and mail equipment, including printers, inserters, and postage systems, ensuring optimal performance and minimal downtime.
Monitor and manage print queues, job prioritization, and workflow throughput across multiple systems to ensure timely and accurate mail delivery.
Perform detailed quality assurance checks on output, including data accuracy, formatting, and regulatory compliance for all outgoing mailings.
Validate and reconcile production outputs against source data and business rules to ensure integrity and audit readiness.
Maintain inventory controls for print materials, supplies, and consumables.
Prepare and transfer completed mailings to USPS in compliance with postal regulations and internal processing standards.
Support process improvement initiatives by identifying workflow inefficiencies, recommending solutions, and contributing to operational best practices.
Maintain operational flexibility to support peak volumes, production deadlines, and processing as required.
Support onboarding and training of new employees on production processes, systems, and quality standards.