Print Production QA Supervisor

L2 Brands•Penn Township, PA

12d•Onsite

About The Position

The Print Production QA Supervisor leads the day to day operation of the Print QA team, ensuring printed products and garments meet our company quality standards and customer expectations. This role oversees QA employees, manages attendance and timekeeping, provides coaching and corrective action, and partners closely with production and support teams to resolve quality issues, standardize processes, and drive continuous improvement.

Requirements

One to three years of related production or quality experience
Ability to identify print and garment defects and understand possible causes
Strong communication, coaching, problem solving, organization, and time management skills
Ability to handle employee performance and attendance matters professionally and consistently
Ability to make decisions and manage multiple priorities in a production environment
Basic computer skills

Nice To Haves

Previous leadership or supervisory experience
In house QA or lead experience
Knowledge of print production processes

Responsibilities

Supervise and coordinate the daily work of Print QA employees across shifts
Ensure print jobs meet quality standards for accuracy, color, registration, placement, and material condition
Establish and enforce quality standards and inspection procedures
Investigate print defects and garment quality issues, including customer returns, identify root causes, determine whether additional inventory, POs, or lots may be affected, and coordinate corrective actions
Maintain quality records, non conformance reports, corrective action documentation, and final quality checks on critical jobs as needed
Create and maintain Standard Operating Procedures, improve and standardize QA processes across shifts, and train employees on quality standards, inspection methods, and best practices
Manage, coach, train, mentor, and develop Quality Assurance team members, delegating work and providing clear direction and follow up
Review and approve employee timecards and payroll information for the QA team, including PTO and attendance records
Monitor employee attendance and performance, conduct performance reviews and coaching discussions, and administer corrective action in accordance with company policy and HR guidance
Document employee coaching, performance, attendance, and disciplinary discussions accurately and consistently
Address employee concerns and maintain a positive, professional work environment, enforcing safety, attendance, quality, and company policies
Work with press operators, production leaders, Prepress, Screen Room, Ink Room, Maintenance, HR, and other departments to resolve quality and employee related issues
Apply LEAN principles to improve processes, reduce waste, and prevent repeat quality problems
Open and or close the Screen Print department when required
Complete special projects and other duties as assigned, while demonstrating and supporting L2 Brands Core Values