Print Production Associate

Ricoh•Omaha, NE

5d•Onsite

About The Position

This position profile is for a Field Representative II, MS Onsite Technical Support. The role may perform one or more of the following functions for high-end equipment (Segment 5+): press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration. This is a second-shift onsite position with scheduled hours of 12:30 PM to 9:00 PM. Flexibility to work overtime as needed is required. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Requirements

High school diploma or equivalent.
Minimum of 3 years of related experience required.
Excellent customer service skills.
Strong organizational skills and the ability to prioritize tasks.
Ability to operate, calibrate, and troubleshoot office and complex technical equipment.

Nice To Haves

5 years preferred experience.

Responsibilities

Follows Ricoh Service Excellence performance requirements.
Responsible for any or all of the following functions, including copy and mail center services, conference room and AV management, convenience copier fleet management, and various support services.
Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately and in a timely manner.
Meets deadlines by working at a quick and steady pace while maintaining quality and error-free work.
Achieves Time Productive statistics by meeting standards established by the facility.
Maintains all required reporting tools.
Demonstrates the ability to calibrate equipment by producing color and quality matches to original documents.
Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
Produces error-free work by demonstrating operational knowledge of duplication equipment used at the location.
Maximizes print performance, as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
Troubleshoots all hardware and software issues with equipment.
Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and utilizing machine codes to report equipment failures.
Presents a professional appearance to clients by adhering to company dress standards.
Maintains a clean and organized work area.
Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
Organizes jobs by validating job names and numbers, reviewing Job Request Forms, and organizing supplies.
Performs a full range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
Demonstrates required digital competencies associated with assigned products and level assignments.
Performs troubleshooting and repairs or replaces equipment components as necessary.
Completes technical training on new equipment as assigned.
Performs other duties as assigned.