Print Production Level 3

Computer Task Group, Inc•Cleveland, OH

4d•Onsite

About The Position

This role is responsible for operating digital printing, color production, and high-volume print equipment. The position involves receiving, reviewing, and logging customer print requests, producing and distributing printed materials, and operating finishing equipment. Quality inspections, job estimation, scheduling, and optimization of document design for print output are key functions. The role also includes scanning and converting hardcopy materials to digital formats, inspecting electronic files, integrating variable data, and managing production files. Additionally, the position involves operating office equipment, applying asset tags, coordinating equipment moves, performing routine maintenance, processing faxes, collecting meter readings, troubleshooting production challenges, and providing basic training to end-users. Support for supply procurement and process improvement is also part of the responsibilities. The role requires the ability to lift and move materials weighing up to 50 pounds.

Requirements

Proficient computer skills and functional knowledge of PC operations, including keyboard, mouse, file management, and network resources.
Intermediate proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to create and manage spreadsheets.
Ability to utilize standard formulas and functions.
Ability to sort, filter, and create graphs.
Ability to import and export data.
Ability to embed files within applications.
Ability to transfer data between Word and Excel.
Experience navigating web browsers, internet resources, and intranet applications.
Ability to send and receive email, save and retrieve files, and perform accurate data entry.
Knowledge of network-connected devices including printers, drives, and shared resources.
Basic mathematical skills including multiplication, division, percentages, and calculations.
Strong customer service orientation with professional communication skills.
Demonstrated business maturity, professionalism, and attention to detail.
Ability to coach, mentor, and support coworkers when needed.
Strong organizational, problem-solving, and multitasking abilities.
Minimum of one (1) year of experience in a customer service environment.
High School Diploma or equivalent required.
Post-secondary technology training or relevant technical experience required.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience operating production print equipment, copiers, scanners, or related office technology preferred.
Experience working in a print production, mailroom, records management, or document services environment is highly desirable.

Responsibilities

Operate digital printing, color production, and high-volume print equipment.
Receive, review, and electronically log customer print and production requests.
Produce, process, and distribute printed materials according to customer specifications.
Operate standard finishing equipment including paper cutters, inserters, laminators, hole punchers, folding, and inserting mail equipment.
Perform quality inspections before, during, and after each production run to ensure accuracy and quality standards are met.
Estimate, schedule, track, and prioritize incoming production jobs.
Optimize document design for quality reproduction and print output.
Sort, scan, and convert hardcopy materials into digital formats using standard software applications.
Inspect electronic files for formatting issues, image resolution, image registration, and font compatibility.
Integrate variable data files into print templates and manage file conversions as needed.
Track, store, and back up production files for future customer use.
Operate office equipment including printers, copiers, scanners, fax machines, and related production devices.
Apply asset tags to office equipment and maintain accurate asset tracking databases.
Coordinate equipment moves, additions, and changes at customer locations.
Perform routine equipment maintenance and cleaning.
Process incoming and outgoing faxes and maintain billing documentation.
Collect and submit equipment meter readings and maintain production reporting logs.
Respond to equipment issues by coordinating with service personnel and third-party vendors.
Troubleshoot production challenges to meet output, delivery, and customer requirements.
Maintain accurate records for billing, job tracking, and operational reporting.
Provide basic training and support to customer end-users on equipment operation.
Support the procurement of customer supplies and services through Xerox and third-party vendors.
Assist with the development and improvement of work processes and production templates.
Lift and move materials and equipment weighing up to 50 pounds.