Print Production Level 3

Computer Task Group, Inc•West Haven, CT

2d•Onsite

About The Position

This role is responsible for operating various printing, copying, scanning, and office production equipment, including digital, color, and high-volume machines. The position involves managing the entire lifecycle of customer production jobs, from receiving and logging to scheduling, tracking, and performing quality inspections. Key responsibilities include problem-solving production issues, optimizing document design, integrating variable data, and performing file conversions. The role also entails managing equipment, including applying asset tags, tracking moves, performing basic maintenance and cleaning, and collecting meter reads. Additionally, the position involves processing faxes, maintaining billing logs, updating information using a PC, and responding to equipment issues by contacting service personnel. Training end-users and mentoring co-workers are also part of the duties. The role requires the ability to lift up to 50 pounds and perform other assigned duties to support customer production requirements.

Requirements

Functional knowledge of PCs, including keyboard and mouse functions.
Intermediate proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to create spreadsheets, use standard formulas, sort and filter data, create graphs, import/export information, embed files, and transfer data between Word and Excel.
Ability to locate and use network devices, drives, files, and printers.
Ability to send and receive email, locate, open, save, and manage documents and files, and perform data entry.
Ability to use web browsers and send documents to preconfigured printers.
Basic math skills, including division, multiplication, and percentages.
Strong customer service and problem-solving skills.
Business maturity and professionalism.
Ability to coach and mentor co-workers.
Ability to work independently while following established processes and customer requirements.
Minimum of 1 year of experience in a customer service environment.
High School Diploma or equivalent required.
Post-high school technology training or equivalent technical experience required.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Ability to lift and move up to 50 pounds.

Nice To Haves

Experience operating digital printers, copiers, scanners, and finishing equipment preferred.
Experience in a print production, document management, mailroom, or office services environment preferred.

Responsibilities

Operate digital, color, high-volume printing, copying, scanning, and office production equipment.
Operate standard finishing equipment, including paper cutters, inserters, laminators, hole punchers, folding equipment, and mail equipment.
Receive, review, electronically log, estimate, schedule, and track customer production jobs.
Perform quality inspections before, during, and after production runs.
Problem-solve production, delivery, and output issues to meet customer requirements.
Sort and scan hardcopy materials and other media for printed or digital output.
Inspect files for fonts, image resolution, registration, and other potential production issues.
Optimize document design for quality and reproduction.
Integrate variable data files into printed documents using provided templates.
Perform file and document conversions using standard software.
Track and store customer jobs, including file backups, for future reuse.
Apply asset tags to office equipment and maintain related database information.
Track and coordinate office equipment moves, additions, and changes at customer accounts.
Perform operator maintenance and basic cleaning of office and production equipment.
Collect and submit equipment meter reads.
Process and distribute incoming and outgoing faxes and maintain billing logs.
Process basic forms and update information using a PC.
Maintain reporting logs and information required for billing.
Collect data and respond to print/copy equipment issues by contacting service personnel through designated PC applications.
Engage Xerox and/or third-party vendors to support customer supplies and services as required.
Provide minimal training to customer end-users on equipment.
Coach and mentor co-workers as needed.
May develop work processes or templates.
Perform other duties as assigned to support customer production requirements.