Print Production Level 2

Computer Task Group, Inc•St. Louis, MO

3d•Onsite

About The Position

This role is responsible for receiving, reviewing, electronically logging, scheduling, and tracking customer print/production jobs. The position involves operating high-volume printers, copiers, cutters, inserters, laminators, hole punchers, and other finishing equipment. Key tasks include document assembly, finishing, folding, inserting, scanning, sorting, wrapping, packing, labeling, and shipping. The role also requires inspecting files for production issues, performing quality inspections, processing various document formats, maintaining equipment and supplies, and troubleshooting production issues. Additionally, the position may involve providing basic equipment training to end-users and lifting up to 50 pounds.

Requirements

Intermediate Microsoft Office skills, including Word, Excel, and PowerPoint.
PC, email, Internet/Intranet, network printer, file management, and data-entry skills.
Ability to create spreadsheets, use formulas, sort/filter data, import/export information, and move data between Word and Excel.
Basic math skills, including multiplication, division, and percentages.
Strong customer service, organization, problem-solving, and communication skills.
Professional and dependable with the ability to work in a production environment.
Minimum 1 year of customer service experience.
Post-high-school technology training or equivalent technical experience required.
High School Diploma or equivalent required.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience with print production, document finishing, office equipment, or high-volume printers preferred.

Responsibilities

Receive, review, electronically log, schedule, and track customer print/production jobs.
Operate high-volume printers, copiers, cutters, inserters, laminators, hole punchers, and other finishing equipment.
Perform document assembly, finishing, folding, inserting, scanning, sorting, wrapping, packing, labeling, and shipping.
Inspect files for fonts, image resolution, registration, and other production issues.
Perform quality inspections before, during, and after production runs.
Process forms, faxes, digital files, and basic document conversions using standard software.
Maintain equipment, perform basic operator maintenance, collect meter reads, and coordinate service requests.
Maintain supply inventory, production/billing logs, and job backups.
Apply asset tags and update equipment databases; track office equipment moves, adds, and changes.
Troubleshoot production issues and coordinate with service personnel as needed.
Provide basic equipment training to customer end-users.
Lift up to 50 pounds.