Print Operations Specialist

SpotOn • San Rafael, CA

11d • Onsite

About The Position

SpotOn is seeking a detail-oriented and proactive Sales Operations Coordinator to manage the end-to-end production, assembly, fulfillment, and shipping of all sales and marketing materials. This role is crucial for equipping field teams and supporting clients from the outset. The ideal candidate thrives in a fast-paced environment, excels at managing operational complexity, and is committed to flawless execution. The role involves overseeing the processing and deployment of marketing collateral and sales materials, operating shipping platforms like UPS and ShipStation, coordinating fulfillment for various needs, and serving as the main point of contact for logistics. Additionally, the role includes preparing and shipping welcome kits for new hires and sales partners, managing the Sales HUB for requests, and maintaining accurate inventory counts. The company emphasizes a culture of moving fast, caring deeply, and fighting for independent restaurant operators.

Requirements

• 1–3 years of experience in a fulfillment, print production, logistics, or sales operations support role.
• Hands-on experience with ShipStation, UPS WorldShip, or similar shipping platforms.
• Bilingual - strongly preferred. Ability to communicate effectively in Spanish is a significant advantage and required for day‑to‑day communication.
• Strong attention to detail with the ability to manage multiple concurrent requests and deadlines.
• Proficiency in spreadsheet tools (Excel or Google Sheets) for inventory tracking and reporting.
• Excellent organizational and communication skills; able to work cross-functionally with sales, HR, and marketing teams.
• Self-starter with a proactive mindset, comfortable identifying problems and resolving them independently.
• A continuous-improvement mindset, consistently identifying opportunities to streamline and elevate current processes.
• Comfortable leveraging AI tools to work smarter, automate repetitive tasks, and accelerate reporting.
• Work authorization in the U.S. is required.

Nice To Haves

• Experience with SFDC or similar CRM/request management platforms is a plus.

Responsibilities

• Oversee the end-to-end processing and deployment of all marketing collateral and sales materials.
• Operate UPS and ShipStation to ship, label, and track all outbound packages with accuracy and timeliness.
• Coordinate fulfillment for recurring orders, special events, and department-wide campaigns to ensure on-time delivery aligned with sales objectives.
• Serve as the primary point of contact for all logistics related to internal and external marketing and sales collateral.
• Prepare and ship comprehensive welcome kits for newly onboarded Hospitality Agents, including pre-packed roll-up boxes with branded items.
• Coordinate with HR to obtain information needed for temporary business cards; handle printing, cutting, and packing into roll-up kits.
• Create and process specialized welcome kits for internal and external sales partners, including pre-packed folders with brochures, contracts, business cards, and personalized welcome letters.
• Ensure all kits are customized, professionally presented, and delivered on schedule to support onboarding.
• Oversee coordination, fulfillment and shipping for new hire and new client welcome kits in collaboration with human resources and sales ops teams.
• Monitor the marketing and sales materials HUB and team inbox daily for new requests from sales reps and partners.
• Assemble and ship packages tailored to individual sales team needs, ensuring accuracy and completeness.
• Print shipping labels, coordinate logistics, and track shipments to confirm successful delivery.
• Provide responsive, professional support to sales teams to ensure materials are available and dispatched promptly.
• Maintain accurate monthly inventory counts of brochures, accessories, branded items, and all marketing collateral.
• Update and share inventory spreadsheets with collaborators to ensure transparency and support resource planning.
• Proactively identify low-stock items and coordinate replenishment to avoid fulfillment delays or shortages.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed