Print Operations Specialist

SpotOn • San Rafael, CA

12d • $17 - $23 • Onsite

About The Position

SpotOn is seeking a detail-oriented and proactive Print Operations Specialist to manage the end-to-end production, assembly, fulfillment, and shipping of all sales and marketing materials. This role is crucial for ensuring field teams are well-equipped and clients are supported. The ideal candidate thrives in a fast-paced environment, enjoys operational complexity, and is committed to flawless execution.

Requirements

• 1–3 years of experience in a fulfillment, print production, logistics, or sales operations support role.
• Hands-on experience with ShipStation, UPS WorldShip, or similar shipping platforms.
• Bilingual - strongly preferred. Ability to communicate effectively in Spanish is a significant advantage and required for day‑to‑day communication.
• Strong attention to detail with the ability to manage multiple concurrent requests and deadlines.
• Proficiency in spreadsheet tools (Excel or Google Sheets) for inventory tracking and reporting.
• Excellent organizational and communication skills; able to work cross-functionally with sales, HR, and marketing teams.
• Self-starter with a proactive mindset, comfortable identifying problems and resolving them independently.
• A continuous-improvement mindset, consistently identifying opportunities to streamline and elevate current processes.
• Comfortable leveraging AI tools to work smarter, automate repetitive tasks, and accelerate reporting.
• Experience with SFDC or similar CRM/request management platforms is a plus.
• Work authorization in the U.S. is required.
• Visa sponsorship is not available for this role.

Nice To Haves

• Bilingual - strongly preferred. Ability to communicate effectively in Spanish is a significant advantage and required for day‑to‑day communication.

Responsibilities

• Oversee the end-to-end processing and deployment of all marketing collateral and sales materials.
• Operate UPS and ShipStation to ship, label, and track all outbound packages with accuracy and timeliness.
• Coordinate fulfillment for recurring orders, special events, and department-wide campaigns to ensure on-time delivery aligned with sales objectives.
• Serve as the primary point of contact for all logistics related to internal and external marketing and sales collateral.
• Prepare and ship comprehensive welcome kits for newly onboarded Hospitality Agents, including pre-packed roll-up boxes with branded items.
• Coordinate with HR to obtain information needed for temporary business cards; handle printing, cutting, and packing into roll-up kits.
• Create and process specialized welcome kits for internal and external sales partners, including pre-packed folders with brochures, contracts, business cards, and personalized welcome letters.
• Ensure all kits are customized, professionally presented, and delivered on schedule to support onboarding.
• Oversee coordination, fulfillment and shipping for new hire and new client welcome kits in collaboration with human resources and sales ops teams.
• Monitor the marketing and sales materials HUB and team inbox daily for new requests from sales reps and partners.
• Assemble and ship packages tailored to individual sales team needs, ensuring accuracy and completeness.
• Print shipping labels, coordinate logistics, and track shipments to confirm successful delivery.
• Provide responsive, professional support to sales teams to ensure materials are available and dispatched promptly.
• Maintain accurate monthly inventory counts of brochures, accessories, branded items, and all marketing collateral.
• Update and share inventory spreadsheets with collaborators to ensure transparency and support resource planning.
• Proactively identify low-stock items and coordinate replenishment to avoid fulfillment delays or shortages.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed