Print Customer Experience Professional

Veritiv Corporation•Belleville, NJ

3d•$61,900 - $80,100•Hybrid

About The Position

The Print Customer Experience Professional fosters customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns professionally and promptly, and tailoring service to each customer's needs. The role requires a comprehensive understanding of products and processes and effective communication with diverse internal and external stakeholders. It serves as a primary point of contact for customer inquiries and grievances, resolves order and account issues, and works with teams across the organization. The position is hybrid.

Requirements

3–5 years of related job experience.
Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
Basic experience with simple office or operational systems.
Excellent verbal, written, interpersonal, and diplomacy skills.
Proficiency with Microsoft Office Suite.
Strong customer service skills, including being friendly, courteous, and helpful.
Ability to strategically plan, organize, and prioritize tasks with minimal oversight.
Ability to craft and deliver effective multimodal communications tailored to diverse audiences.
Advanced computer and technical skills necessary for efficient job performance.
Sound judgment and ability to make informed decisions independently.
Ability to handle customer issues professionally and decisively.

Nice To Haves

Prior industry experience is advantageous.
Experience with Salesforce.com or another CRM is preferred.
Bachelor's degree preferred.

Responsibilities

Serve as the primary responder for customer inquiries and grievances.
Address and rectify issues related to pricing, billing, credits, payments, and shipping.
Use company systems and processes to independently resolve customer concerns.
Provide proactive and efficient service to customers to support high satisfaction.
Enhance customer retention by anticipating and meeting evolving customer needs.
Adhere strictly to order entry protocols.
Build and nurture relationships with Sales, Supply Chain, Operations, Finance, and other teams.
Keep customer account details current in Salesforce.
Contribute to new-hire training and development through job shadowing.
Perform other related duties and responsibilities as required or assigned.

Benefits

Healthcare benefits, including medical, dental, vision, and a health savings account.
Life, AD&D, and disability insurance.
401(k).
Paid time off.
Tuition reimbursement.
Employee assistance program.
Other fringe benefits.
Employee-led Employee Resource Groups and the Veritiv Cultural Alliance.
Recognition platform.
Training opportunities, professional development programs, career pathing, and mentorship opportunities.