Print and Courier Specialist

Ricoh Americas Holdings•Fountain Valley, CA

4d•Onsite

About The Position

This position is accountable for the daily operations of a solo-person site, performing contracted office services. These services include copy, courier, managed print, hospitality, imaging, and mail services. The role involves daily interaction with customers and ensuring the effective implementation of service excellence programs. The specialist must understand and operate required equipment and software efficiently to meet service level agreements and achieve profitability through effective utilization of company materials and supplies.

Requirements

High school or GED is required
1+ years of experience in a related field (B2B and/or technical)
Previous 1+ year Customer facing work experience required
Demonstrated knowledge and understanding of technology
Tactical thought processing
Ability to present to a small group
Moderate Problem-Solving Skills
Basic Customer Service skills
Basic Technical aptitude
Basic Written and Verbal Communication skill

Responsibilities

Responsible for daily operations of a mail room, copy center, or scanning facility.
Operating office equipment such as PC, Copiers, Multifunction Devices, Imaging & Mail Equipment.
May be responsible for Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.
Handles formal contact with the customer on a daily basis.
Responsible for effective implementation and management of RICOH Service Excellence Programs.
Understands how to operate the required equipment/software efficiently to achieve service level agreements.
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
May include interaction with contracted vendors, facility management and occupants.
May be responsible for office-supply inventory re-ordering.
May be responsible for Conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Collects and provides data to assigned leadership and customer.
May include completing monthly reports to customers with support from assigned leadership.
Ensures financial responsibilities are met.
Performs other duties as assigned.