Principal User Experience Researcher -Acton, MA or San Diego, CA (Hybrid)
About The Position
Insulet is seeking a principal-level UX professional to help develop digital experiences for children and adults managing type 1 and type 2 diabetes. The role focuses on defining mobile product experiences and design direction for Omnipod apps and other drug-delivery solutions, with an emphasis on human-centered design and customer outcomes. The position involves shaping user journeys and creating responsive interfaces for Android and iOS smartphones and tablets, including navigation, UI components, design systems, pattern libraries, and prototypes. The role also contributes to the long-term experience direction of the Omnipod portfolio and strategic product decisions through customer-centered insights and design thinking. The successful candidate will work with user researchers, marketing, product managers, engineers, and cross-functional teams to develop and validate designs, communicate design recommendations, promote UX design across the company, and mentor junior staff. This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office in Acton, Massachusetts, or San Diego, California.
Requirements
- Bachelor’s or master’s degree in Visual Design, Graphic Design, HCI, Interaction Design, or a related discipline.
- At least 10 years of experience in UX research.
- Experience designing for tablets and smartphones.
Nice To Haves
- Expertise in common design tools, including Sketch App, Axure, Adobe Creative Suite, Flash, Fireworks, Illustrator, Photoshop, Acrobat, MS Office, and Visio.
- Experience designing for Android or iOS in a technology-centered company, preferably in a regulated environment.
- Ability to prototype mobile and web solutions for management and development teams using technologies such as HTML5, CSS, JavaScript, or C++.
- Strong visual and interaction design skills.
- Ability to design and work in an Agile software development environment; familiarity with tools such as Fogbugz and Kanbanary.
- Fluency in usability standards, design heuristics, and responsive design techniques.
- Strong interpersonal skills and ability to communicate effectively across the organization.
- Familiarity with user-centered research methods such as usability testing, contextual inquiry, and field interviews.
- Ability to thrive in a fast-paced culture with tight deadlines, shifting priorities, and colleagues across departments and locations.
Responsibilities
- Define the user experience of mobile digital products and applications through wireframes, page and task-flow analysis, concept mapping, site mapping, navigation and information architecture flows, UI designs, and proof-of-concepts.
- Collaborate with user researchers to validate and test design ideas with end users.
- Collaborate with marketing, product managers, and engineers to deliver designs that meet user goals and enhance learning and teaching.
- Promote the role of user experience design across the company.
- Make UX design recommendations based on usability standards and industry best practices.
- Contribute to corporate UX design standards and frameworks.
- Mentor junior staff on interaction design principles and processes.
- Present designs to cross-functional product teams to elicit feedback and participate in design reviews.
- Perform other duties as required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off
- Employee wellness programs
- May be eligible for incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
