Manager, UX Design Operations - Acton, MA or San Diego, CA (Hybrid)

Insulet Corporation•Acton, MA

4d•$144,500 - $216,800•Hybrid

About The Position

The Manager, UX Design Operations leads and develops a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio. The role owns and continually improves the UX operating model, establishing scalable processes and frameworks for intake, prioritization, resource allocation, capacity planning, roadmap alignment, and predictable delivery. It standardizes UX workflows, tools, templates, documentation, and governance, and creates performance metrics and dashboards to demonstrate operational health and business impact. The manager leads continuous improvement to reduce inefficiencies, rework, and bottlenecks; partners with Product Management and Engineering to align UX work with business priorities and release plans; and manages capacity forecasting, quarterly planning, and portfolio prioritization. The role provides visibility into resources, dependencies, risks, and forecasts, while facilitating decisions that balance customer needs, business value, technical constraints, and regulatory commitments. It also defines effective engagement models with cross-functional partners and ensures UX processes and deliverables support medical device quality system requirements in partnership with Quality and Regulatory Affairs. The position is eligible for hybrid work and requires on-site work from an Insulet office in Acton, Massachusetts, or San Diego, California. The U.S. annual base salary range is $144,500 to $216,800, with possible incentive compensation. Benefits include medical, dental, and vision insurance, a 401(k) with company match, paid time off, and employee wellness programs.

Requirements

Bachelor's degree in Human Factors, Human-Computer Interaction, Design, Psychology, Engineering, Business, or a related field.
At least 8 years of experience in UX Design, UX Research, Service Design, Design Operations, or related disciplines.
At least 3 years of people leadership experience managing UX teams.
Experience building or scaling Design Operations practices.
Proven success leading cross-functional initiatives within complex organizations.
Strong understanding of UX methodologies, research practices, design systems, accessibility, and customer-centered design.
Demonstrated expertise in resource planning, prioritization, operational management, and process improvement.

Nice To Haves

Experience in healthcare, medical devices, digital health, or other regulated industries.
Experience supporting sustaining or post-market product development.
Experience implementing UX metrics and operational performance measurement frameworks.

Responsibilities

Lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio.
Own and continuously improve the UX operating model for the Omnipod 5 sustaining business.
Establish scalable processes for UX intake, prioritization, resource allocation, capacity planning, and roadmap alignment.
Develop and maintain operational frameworks that improve delivery predictability and team effectiveness.
Standardize UX workflows, tools, templates, documentation, and governance.
Create and manage UX performance metrics and dashboards demonstrating operational health and business impact.
Lead continuous improvement initiatives to reduce inefficiencies, rework, and delivery bottlenecks.
Partner with Product Management and Engineering leadership to align UX work with business priorities and release plans.
Manage UX capacity forecasting, quarterly planning, and portfolio prioritization.
Facilitate planning discussions balancing customer needs, business value, technical constraints, and regulatory commitments.
Provide visibility into UX resource allocation, dependencies, risks, and delivery forecasts.
Establish governance mechanisms for informed decision-making and prioritization.
Define and evolve engagement models between UX and cross-functional partners.
Ensure UX processes and deliverables support medical device quality system requirements.
Partner with Quality and Regulatory Affairs teams to maintain usability, human factors, and design documentation.