Principal Trainer, Clinical Epic Training

UPMC•Pittsburgh, PA

4h•Hybrid

About The Position

UPMC is hiring a full-time Principal Trainer, Clinical Epic Training, to join their Clinical Informatics department. This opportunity provides opportunities for creativity and autonomy to execute. No two days are the same in the job. The department is an incredibly supportive one where no questions are left unanswered. If you have excellent problem solving, strong organizational skills to work independently, and effective communication. APPLY NOW! Job Location: Remote position but at times during go-lives may require some on-site days. Job Hours: Day Shift Purpose: Principal trainers work with the training managers, clinical operations and business operations subject matter experts, and IT application analysts to develop and maintain a comprehensive, integrated training curriculum that ensures users can effectively, efficiently, and compliantly use Epic and corresponding applications to support clinical and business operations at UPMC.

Requirements

High school diploma and 3+ years of health care related experience required.
Successful completion of Epic's Principal Trainer Certification in assigned module(s) upon hire or within 90 days of hire is required.
Capacity to manage multiple competing objectives and to communicate results in clear and unambiguous terms.
Ability to lead others and clearly communicate the importance of training to all stakeholders in the project.
Experience with adult education, instructional design, and curriculum delivery.
Strong organizational and coordination skills.
Ability to develop and adhere to time schedules to meet project deadlines and sequence activities logically.
Interpersonal skills at a level to function well in various administrative, management and patient care environments.
Ability to work effectively with a wide range of individuals on training projects and within ad-hoc conditions.
Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner.
Knowledge of and the ability to use PC-based word processing, spreadsheet, and presentation software to create teaching/learning materials and documentation.
Excellent knowledge of English grammar and spelling for use in verbal and written communication.
Attends the outlined Epic education courses and passes certification as required.
Epic Principal Trainer required within 90 days of Hire
Epic Principal Trainer
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Nice To Haves

A bachelor's degree in a clinical or business-related specialty or education is strongly preferred.
Experience with Epic technology and/or healthcare is strongly desired.
A detailed understanding of workflows and system configuration preferred.
A strong belief in the value of the Epic is preferred.
Experience designing interactive synchronous and asynchronous adult education for clinical staff.
2+ years working in Epic as a trainer or in a clinical role.
Proficiency in the Microsoft Office Suite
Current or past UPMC employees or contractors

Responsibilities

Develop and refine training materials through a deep understanding of roles and their responsibilities.
Train and develop a team of credentialed trainers.
Continually assess the needs of the customer through collaboration and consultation
Manage the schedule of classes and class assignments
Identify and escalate concerns to minimize customer impact.
Attends the outlined Epic education courses and passes certification as required.
Creates and maintains all training materials that meet the specific needs of different departments, specialties, and user groups, incorporating best practices and workflows into the training content.
Monitors and reviews the enrollment, progress, and success of end-user training within assigned scope of responsibility and makes appropriate adjustments, such as administering competency assessments and addressing deficiencies in scores, as needed.
Maintains training records/attendance
Conducts post-training tasks and activities to support end users and allows for troubleshooting issues and addressing questions.
Masters’ Epic application, third-party application, and UPMC-specific workflows by working closely with application teams, subject matter experts, and training leadership to ensure training aligns with system changes and operational and regulatory updates.
Builds, tests, and maintains the training curriculum and training environment.
Delivers ongoing training post-go live.
Assumes responsibility for managing the training team tasks outlined in the training project plan.
Provides consultation related to information systems.