Epic Credentialed Trainer

Catholic Health•Rockville Centre, NY

6d•Onsite

About The Position

The Credentialed Epic Trainer is responsible for delivering comprehensive end-user training and supporting developed materials within the healthcare system. This role involves classroom instruction, strategy assessment, curriculum management, and ongoing technical support to ensure clinical systems training aligns with organizational workflows and excellence.

Requirements

High school diploma or GED equivalent.
EPIC Training credentialing.
One to two years of related experience and/or training (or an equivalent combination of education and experience).
Proficient Knowledge & Experience Required: Microsoft Office, Windows Operating System, Learning Management Systems (LMS), Visio, EPIC, and Heat Tickets.

Nice To Haves

Bachelor’s degree.
Previous working experience with an Electronic Medical Records (EMR) system, clinical documentation system, or relevant clinical experience is preferred.
Recent experience working with the EPIC system and a teaching background in a healthcare environment is highly preferred.

Responsibilities

Conduct end-user training classes in alignment with developed instructional materials.
Participate in preparing effective instructional materials, training aids, handouts, evaluation forms, and visual aids for current courses, new courses, and system updates.
Evaluate EPIC education strategies and measure their overall effectiveness within the clinical care environment.
Train additional trainers as needed and facilitate comprehensive training onboarding for new hires.
Keep current on modern training philosophies for adult learners to maximize class engagement and effectiveness.
Maintain an in-depth, expert knowledge of operational workflows.
Assist in maintaining current EPIC training environments to ensure high-quality, realistic clinical training experiences for all participants.
Effectively communicate curriculum updates and training environment issues to the appropriate stakeholders.
Provide continuous support, coaching, and remedial training to individual staff members or groups as needed.
Administer end-user proficiency assessments to ensure workforce compliance and competency.
Participate in 24/7 problem management support and resolution for clinical systems, which includes both planned and unplanned system downtime support.
Maintain and prioritize project lists, department goals, and specialized tasks.
Strictly promote system security and protect patient confidentiality in compliance with HIPAA guidelines.
Fully comply with all MMC/CHS policies, Corporate Compliance, the Joint Commission, and other relevant regulatory agencies.
Perform all job functions in adherence to the organization's culture of safety, identifying and communicating potential risks to the department director.
Demonstrate awareness of, and respect for, cultural diversity among co-workers and patients. Live the spirit of the organization's mission and demonstrate knowledge of ethical and religious directives.
Work collaboratively toward shared goals, actively participating in departmental problem-solving and continuous improvement activities.
Utilize all available resources to make sound decisions, assume responsibility for technical/workflow problems, and initiate corrective actions.